Since 1980, Kuecker Logistics Group, Inc. (KLG) has specialized in providing innovative solutions to suit our clients' needs for integrated material handling systems.
KLG's experience is founded on the right combination of people and equipment. We offer the most technologically advanced product lines to provide the best in performance, quality and safety.
In addition, we pride ourselves on establishing a close relationship with our clients. KLG as a company makes a commitment to honor our promises, fulfill our customers' requests, finish the job on time and offer continued professional support.
Customer Service/Project Coordinator – Job Description
A Customer Service Project Coordinator is responsible for handling an array of internal and external customer support responsibilities. Some of these tasks include interacting with customers over the phone, via email and via zoom meetings. Throughout all of these interactions Customer Service/Project Coordinators must maintain a high level of professionalism and present the organization in the best light possible.
Our growing Customer Service team is looking for a skilled problem solver to join our team as a Customer Service/Project Coordinator. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Examples of Customer Service Representative responsibilities:
Answers incoming customer calls regarding product problems, service questions, tracking shipments and general client concerns (External Customers).
Project manages small customer projects to include ordering materials, issuing PO’s, coordinating project schedules, and providing daily updates to customers on progress.
Create PO’s, Change Orders, Spare Parts Quotes, etc. in support of Project Managers and Sales (Internal Customers)
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
Update customer information in the helpdesk ticket during and after each call.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
Examples of Customer Service Representative skills
Must be 18 years of age or older
High school diploma/GED required (Associate degree/Bachelor’s degree in a business related field will get deference)
Ability to remain professional and courteous with customers at all times
Experience with Microsoft Office Suite (Excel, Word, Project, etc.)
Must be available to work occasional nights, holidays and weekends
Excellent verbal and written communication skills