Customer Service Rep - Broadband position (Customer Service Rep I, Customer Service Rep 2, or SFA Customer Service Rep 3) - ( STA004722 ) Customer Service Rep - Broadband position (Customer Service Rep I, Customer Service Rep 2, or SFA Cu
Organization: H0212 Scholarships & Financial Aid
***BROADBAND POSITION: Department will determine position of Customer Service Rep 1, Customer Service Rep 2, or SFA Customer Service Rep 3, based on years of experience and education.***
Receives and responds to the more difficult customer inquiries and complaints in person, by telephone and/or email. Investigates and researches complaints and participates in negotiating solutions. Conducts proactive customer services activities, and may conduct periodic surveys to assess the effectiveness of the program.
Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED.
Requires a minimum of one (1) year of directly job-related experience.
Salary: commensurate with experience.
Salary : commensurate with experience
Required Attachments by Candidate : Resume, Cover Letter/Letter of Application
Employee Status: Regular/Benefits
Job Posting: Jun 10, 2019, 5:48:33 PM