ADT Inc. (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada, protecting homes and businesses, people on-the-go and digital networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel safer and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 19,000 people throughout North America.For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
You are helping to save lives for a living! You are passionate about helping others, comfortable with change, have the ability to identify problems and provide solutions. You multitask across systems and applications, analyze and resolve technical issues, and comfortably navigate customer problems over the phone. You’re not only here to answer customer questions, help fix technical issues, but to also provide an incredible customer experience!
Mainly afternoon/evening start times (start times range from 10:30am – 3:30pm)
Based on DIRECT CALL CENTER EXPERIENCE within the last 10 years
Orientation and Training:
Orientation and training for this position will begin Monday, Nov 4th, 2019. Paid training.
Why do you want to be an Everyday Hero? Why ADT?
ADT offers full benefits on the 1st of the month after 31 days of employment.
(Medical, Dental, Vision, 401IK with 5% matching.
Paid vacation time (We all need to recharge our batteries at some point.).
A great environment. Everyone says it. We mean it.
Opportunity for Career growth? Of course! Employee referral bonuses? Absolutely!
Asour customers’ first point of contact, you will be the friendly voice of ADT,providing an excellent customer experience by trouble shooting their problemsand providing technical support. We will rely on you to listen to ourcustomers and use your deductive reasoning skills, technical expertise,creativity and passion for helping to meet their needs – and remind them thatbehind our great products are customer centric, accountable and collaborativeteam members willing to serve them.
OurIdeal Candidate looks like this:
Highschool diploma or equivalent required
Somecollege ideal; degree preferred
Callcenter experience highly preferred
Minimumof one (1) year of customer service experience required
Technicalaptitude, problem solving skills
Successfulcompletion of online pre-employment assessment
Thinkyou have what it takes to join our team? Apply today!
ADTLLC is an Equal Employment Opportunity (EEO) employer. We are committed tohaving a diverse and inclusive workforce and do our best to foster a cultureand environment where every employee feels valued. Our goal is to serve ourcustomers and help save lives. We can achieve this goal when we have the besttalent working in an environment where employees feel included and recognized.Visit us online at jobs.adt.com to learn more.