|Reference # :||19-05759||Title :||Customer Service Rep (Spanish Fluency)|
|Location :||Menlo Park, CA|
|Position Type :||Contract|
|Experience Level :||Start Date / End Date :||06/03/2019 / 08/30/2019|
|We're looking to hire a contractor fluent (verbal and written) in English and Spanish to support WhatsApp users who are having issues when using the app. This role is an initial 3-month contract and the work will involve high touch customer support via email.|
SCHEDULE Monday - Friday from 9:00am to 6:00 pm (8 hour shift plus 1 hour for lunch)
A person with attention to detail and a self starter.
Ensure that we're maintaining a high quality support and a high degree of professionalism.
You will work with our Market support team and communicate trends that you're seeing that will help improve our product.
Assist WhatsApp users having issues.
Educate users about the solutions we can provide and what steps to take to prevent future problems.
Fluent (verbal and written) in English and Spanish
Ability to quickly absorb training on product and tool functionality
Strong attention to detail
Communicates clearly verbally and via email
Ability to perform well autonomously
Penchant for web technology (consumer of various web and mobile apps)
Strong interest in quality and user experience
Experience in supporting customers via email
Undergraduate degree or equivalent experience in online operations support