A person in this position demonstrates superior customer service by processing orders, preparing regular and accurate reporting and fulfilling customer needs to ensure customer satisfaction. Retains current customers, improves ...General
Maintains an image in support of Company values on and off the job.
Demonstrates good judgment in supporting Company values when non-standard situation arises.
Adds a valuable, helpful, and positive influence to the customer experience and the work environment.
Supports professional, neat, organized, clean, and safe work area. Vehicles, tools, and uniforms are kept clean and in good condition.
Maintains established safety rules and practices.
Immediately reports any safety incidents to supervisor.
Actively participates in assigned learning opportunities and in sharing job knowledge for team advancement.
Plans ahead and prioritizes work assignments with Manager to meet due dates.
Maintains exemplary time-keeping, makes effective use of work time, performs required duties in a timely manner, and demonstrates reliability in completing assignments. Pre-plans time off with supervisor and collaborates to coordinate coverage of duties.
Makes sure the proper materials are on hand, and that tools, and equipment are in good working order; reports non-working tools and equipment to supervisor.
Supports the development and maintenance of well-documented departmental performance standards, policies, and procedures.
Participates in department meetings and collaborates with supervisor to continually improve efficiency and to develop and achieve realistic goals and effective strategies to meet Company objectives
Supports a climate for job-related open communication among people and between departments.
Performs other responsibilities as required.
Key to this job is the retention of customers and growth in sales volume and profitability of accounts. Pursues and maintains preferred vendor status with clients. Creates and maintains promoters (raving fans) of clients.
Continually contacts existing clients via, phone, email, and face to face to build and maintain a positive relationship between the customer and the Company. Maintains relations with key personnel (decision-maker, AR person, key sales persons for customer), and any customer staff interfaced with. Service-oriented and friendly attitude is clearly presented.
Obtains referrals from customers. Also able to successfully generate leads, qualify leads, convert leads to prospects, convert prospects to customers, convert customers to promoters.
Tracks regular sales patterns of customers and analyzes data for changes in buying habits and opportunities to grow sales. Aware of customer business changes. Jealously guards customers, knows their buying habits, and anticipates their needs.
Knowledgeable in all products carried and educates customers on products that service their needs. Identifies helpful opportunities for customers through expanding the use of Company products and services. Helpful and persuasive.
Maintains accurate documentation of all customer transactions. Records daily activity/call reports concerning customer-related activities for quotes, orders, and relationships. Compiles accurate reports.
Ensures the timely collection of payment for all orders.
Coordinates daily with supervisor to achieve targeted sales objectives
Physical Requirements / Working Conditions:
The physical demands described herein are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a position working primarily in a temperature-controlled environment with extended periods of time sitting at a desk, utilizing a keyboard and mouse, answering calls, reading and filing paper documents requiring finger and hand dexterity, reaching, lifting, twisting, and continuous mental and visual attention with eyesight correctable to 20/20 and specific vision requirements of close vision, and the ability to adjust focus. Employees in this job move throughout the facility to interface with other personnel and/or visitors daily. Periodically works with boxes weighing up to 25 pounds in archiving functions.
Neat, clean, tasteful, well-groomed appearance required
Hair, fingernails, and facial hair are to be kept neat and clean and must in no way interfere with the safety, technical, or professional requirements of the position or work assignment
No ripped, torn, soiled, holey, or ill-fitting clothing
Heavily-scented colognes, perfumes, and deodorants are to be avoided
Jewelry is to be moderate and not present a safety hazard.
Female employees are not allowed to have more than 1 visible piercing on their earlobes only. Male employees must not have any visible piercings.
Visible tattoos are to be covered with clothing where applicable (i.e. long sleeves). Tattoos not able to be covered must be of a minimal nature and not be provocative, offensive, gang-related, or threatening.