We’re seeking enthusiastic, outgoing and dedicated Customer Support Specialists to support our Constant Contact brand at our office in Loveland, CO. You will provide world-class customer care to business owners looking to establish, and enhance their online marketing capabilities. You will be serving small businesses and nonprofits worldwide, in a fun, fast-paced environment.
What you’ll do:
- You’ll act as a first point of contact for customer inquiries via telephone
- Resolve technical and other support issues and escalate cases when appropriate
- Provide online demonstrations and educate customers on product features as well as online help resources
- Educate customers on products and services to enhance their online marketing strategy and to drive customer engagement and make our customers more successful!.
Who you are:
- Computer Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all! I
- A People Person: You find it easy to make connections with others and can’t imagine a job without human to human contact
- Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so.
- A Master Multitasker: You’ll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base – all at the same time.
Why you’ll love us:
- Work in a creative, developmental, customer centric workplace - with unlimited career growth potential - you can have a full career with us!