Who we are:
Ticketmaster, a proud division of LIVE NATION, a global entertainment company, is the world's leading live event ticketing platform, selling nearly 498 million tickets each year, supporting over 145,000 events and more than 12,000 clients in 29 countries worldwide. At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else. As innovators that embrace change and work hard to help others succeed, we strive for ease of use for our clients and fans. While seeking out those who have a bias for action versus a desire for directives, our culture encourages open communication with an emphasis on accountability.
A career at Ticketmaster will challenge and engage you. The pace here is fast, great atmosphere, and a passion for live entertainment is a common thread that ties us together. As a global and growing business, our environment will expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, sports teams, and events they love. This truly is a unique and rewarding opportunity.
What we offer:
Part-time and full-time benefits, high quality and low cost benefits on your first day, thorough training, fantastic employee perks like FREE TICKETS, tuition assistance, student loan repayment, 401K, advancement opportunities, and so much more! Our people are our number one asset, and one of our most important investments.
The Customer Service Representative answers inbound calls, emails, and chats from customers throughout the nation. A CSR will handle various types of requests that require different levels of trouble shooting, while working toward a goal of first contact resolution for all fans.
Responsibilities include responding to customer inquiries and performing other customer service related duties as assigned.
High School Diploma or GED
Top notch communication skills to deal with a variety of personalities
Basic computer skills
We prefer at least one year of recent, continuous employment, in a customer service capacity
Ability to sit for extended periods and remain in a stationary position for more than 50% of the time, limited standing and walking throughout the day; uses hands and fingers to operate computers and office equipment, and heavy phone handling for up to 8 hours each day; must be able to talk on phone for long periods of time; exposed to office environment conditions with mid to high noise levels; may be required to occasionally lift up to 10 pounds.
Equal Employment Opportunity:
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Apply on line at www.jobs.ticketmaster.com