Description: Customer Service Representative
Customer Service Representative Job Purpose: Serves customers by providing product and sales information; entering sales orders, purchase orders, and fielding phone calls.
Customer Service Representative Job Duties:
- Enters customer sales orders, acknowledgements, and shipment tracking.
- Enters purchase orders to complete sales orders and replenish stocking levels.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Product Knowledge, Communication Skills, Computer Proficiency, Problem Solving, Documentation Skills, Listening, Phone Skills, Multitasking