This job requires a very detail oriented person that possesses excellent organization skills. This person will be responsible for answering product questions, processing orders, prepare correspondence via e-mail, and fulfill customer needs to ensure customer satisfaction.
If you are career-minded and ready to advance to the next step in your career, apply today! There is no better place to develop your skills and establish a career, than Krowne Metal!
· Order entry
· Answer incoming customer service calls
· Answer product questions and concerns by clarifying the customers situation, determining the cause of the problem; selecting and explaining the best solution
· Provide accurate, valid and complete information by using the right methods/tools
· Build sustainable relationships of trust through open and interactive communication
· Answer questions about warranties or terms of sale
· Go extra mile to engage customers
· Contribute to team effort by accomplishing related results as needed
· Follow communication procedures, guidelines and policies
· Duties as assigned.
What we are looking for:
· Excellent organization skills
· Must be detail oriented
· Minimum of 2 years experience in the customer service field
· Intuitive; self-motivated (driven), self-starter
· Skillful listener, with excellent communication, interpersonal, and customer service skills
· Professional demeanor and positive attitude.
What we will offer you:
· Competitive wages
· Excellent opportunities for career growth, training, and development
· 401(k) plan
· Health, Dental and Vision Insurance
· Paid holidays and vacation days
Who we are:
Krowne Metal Corporation is proudly celebrating its 69th year in business. As we complete a very large expansion we are seeking an energetic and detail oriented Customer Service Representative. For this position we need a person responsible for order entry and customer service calls. The ideal candidate must know the real meaning of great customer service and be able to develop an in-depth understanding of our product line.