Customer Service Sales Representative at Farmers Insurance & Financial Services

FARMERS INSURANCE- Customer Service Sales Representative:

Do you have a passion for customer care and a flair for understanding the needs and motivations of people? If so, we want you on our team! As our Customer Service Specialist, yoursquo;ll work to inspire customer loyalty and significantly enhance the overall FARMERS Insurance customer experience.

Job Description:

Our local FARMERS agency owner is currently looking for a talented, caring individual to join their agency team where you`ll play an important role in the operation of the agency. In partnership with the agency owner, you`ll set strategy and initiate best practices for customer contact and then using your analytical skills, monitor and measure the overall effectiveness of agency loyalty initiatives and customer satisfaction efforts mdash; with the ultimate goal of continuously strengthening and enhancing customer relationships

Role Requirements:

• Customer service experience
• Cross-sell current customers auto, home and business products
• Must be or get licensed in Property Casualty within the first 30 days.

The proper insurance licensing to sell, solicit or negotiate insurance products as required by state statutes

• Experience with PC software applications, Microsoft Office Suite, Internet Explorer, etc.
• Proficiency with metrics and analytics
• The ability to coach others
• A valid driver`s license

You`ll work as part of a team in an office setting. Work on evenings and weekends might occasionally be needed.

The customer loyalty specialist is a staff member of the agency and not an employee of American Family Insurance.

Responsibilities:

This is an opportunity to grow with a successful and respected FARMERS Insurance agency. Make this job your first step on a path to a very bright future!