Customer Services Associate
- Job Label:
Call Center Representative - for an established, strong organization you can grow with?
Do you like helping others and building relationships?
Rocky Mountain Law Enforcement Federal Credit Union is looking for a driven, customer service oriented Call Center Representative! If you have the experience, qualifications and passion, RMLEFCU is looking for YOU to join our team!
We have been ranked in the Top 10 of over 6,000 credit unions nationwide for our overall financial performance! Come join our team!
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
Call Center is responsible for answering member calls and chats while providing a variety of assistance for members. Call Center assists members by performing a variety of transactions, including, transfers, loan payments, stop payments and wire transfers. Call Center Representatives are responsible for providing information on accounts as well as on other products and services.
- Good communication skills
- Cross-selling skills
- Professional demeanor, dress and attitude
- Ability to use Microsoft Office software package
Rocky Mountain Law Enforcement Federal Credit Union, once known as the Denver Police Federal Credit Union, was established in 1938 and initially served the officers of the Denver Police Department. The chief of police was August Henebath, there were 412 officers on the force and the starting annual salary for a patrolman was $1,740. The
credit union was located in a small office at Police Headquarters and was staffed by one of the members of the Board of Directors. At the end of that year, the credit union had 161 members, share deposits of $5,779, outstanding loans of $5,194, and cash in the bank of $634.
Beginning in 1988, the Credit Union expanded the field of membership to include employees of the Aurora Police Department. Numerous other law enforcement agencies were added as requests to serve agencies were made.
In 2002, to better serve law enforcement agencies around the Denver and Metro area, the Credit Union changed its name to Rocky Mountain Law Enforcement Federal Credit
Products and services at RMLEFCU have kept pace with and often exceeded those offered in the financial service market place. Additionally in 2006, the credit union was granted a TIP Charter for Protective Services in a 16 metro county area, and later in 2014, the credit union was approved to serve members in the State of Colorado.
We have three full service, conveniently located branches. In Denver at 700 W. 39th Avenue, Aurora at 992 Potomac Circle, and Lone Tree at 10025 Park Meadows Drive. Operating hours are Monday through Friday, 8AM to 5PM and Wednesdays 9AM to 5PM. The Denver and Aurora offices are open on Saturday from 9AM to 1PM.
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