|Reference # :||19-09992||Title :||Customer Solutions Rep|
|Location :||Irwindale, CA|
|Position Type :||Contract|
|Experience Level :||Start Date / End Date :||09/09/2019 / 03/09/2021|
|Customer Solutions Rep|
M-F 7am - 3:30 pm, $18.38 per hour
? Handle and validate confidential information such as invoices and program applications for accuracy of data and completion of required information for program qualification.
? Ability to review and enter data with a high level of accuracy.
? Research and analyze to resolve customer issues and provide solutions and recommendations by applying established policies and procedures for the energy efficiency and income qualified programs.
? Process applications, complete multiple assignments simultaneously, including research of missing information, verifying account status, and making contact with internal / external customers.
? Gathers documents and researches data on assigned topics, using databases, files, spreadsheets, or other sources.
? Support other areas of responsibilities including but not limited to energy efficiency income qualified and program support call types
? Experience meeting performance metrics including quality and productivity.
? Promote a safe working environment.
? May support incoming program support calls.
? Experience resolving customer issues by researching and analyzing information.
? Experience with integrating work across relevant areas and manage risks and information appropriately.
? Demonstrated ability to interface effectively with clients, peers, management, and other areas as needed.
? Demonstrated ability to accurately assess, research and analyze information to make sound decisions.
? Demonstrated ability to take initiative and accountability for the accuracy of information and for achieving results.
? Strong oral and written communication skills, be customer focused to understand and appropriately respond to internal and external clients business needs, and interface effectively and/or collaborate with others.
? Proficiency in Microsoft Office Suite, Outlook and SharePoint
? Able to lift 25 lbs., operate basic office machines: such as copier, fax, scanner, etc. and other duties assigned.