# Job Description SummaryCheck us out, Liberator is now part of the BD family of companies offering Higher Pay and Benefits day ONE\!Do you have a passion for helping people?Liberator Medical, a Becton Dickinson \(BD\) company is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care\. Stuart, Florida is home to our two large inbound/outbound call centers providing Customer and Sales support across the country to one of the largest inventories of products in the US\!# Job Description**What we look for:**+ **Strong customer service and communication skills**+ **The ability to problem solve and offer solutions**+ **A consultative approach to sharing product knowledge**+ **An upbeat and professional demeanor**+ **And a desire to grow and succeed\!****As a member of the Customer Service team, you will:**+ Provide timely and accurate information to customers regarding their order status and/or product information requestsof either Ostomy, Urology, or Post\-Mastectomy product lines+ Process customer orders/changes according to established department and inter\-departmental policies and procedures\. To include recalling a shipment in route, recovering packages shipped in error, and tracking package locations\.+ Process customer returns according to established department policies and procedures\. To include thorough knowledge on the departmental return merchandise authorization process \(RMA\)\.+ Work closely with the Medical Billing department to resolve disputed Billing charges+ Maintain departmental call volume requirements to include inbound and outbound calls+ Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers+ Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes+ Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up+ Assist other departments and team members when required or requested to help meet business needs+ **ANCILLARY DUTIES AND RESPONSIBILITIES** Partner with Sales Representatives to meet or exceed customer service expectations**Requirements:**+ High School Diploma or General Education Degree \(GED\)+ Prior Call Center, Retail, Healthcare experience preferred**Why join our team?**We offer a fun, challenging work environment where you have the opportunity to earn based on your performance\! In addition, we offer a comprehensive benefit package, competitive salary and incentive program, Holiday, PTO and 401K\!**Whether you are looking to just starting your career or simply looking to make a change in your career, email** Eduardo\.Santiago@bd\.com **your resume\!**# Primary Work LocationUSA FL \- Stuart Airport Road# Additional Locations# Work ShiftBecton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.