Customer Support, Operations Analyst at Everlaw

Everlaw is looking for a highly-motivated Operations Analyst with strong communication skills, an open and collaborative approach to problem solving, and a growth mindset. As an Operations Analyst at Everlaw, you’ll analyze and report on critical customer data and collaborate with leadership to make intelligent forecasts and recommendations based on the data analysis. Your attention to process-driven growth, paired with your ability to remain adaptable, will help the entire team scale and grow along with our rapidly growing business. You’ll strategically develop and manage processes surrounding workforce management, enabling our customer facing teams to provide exceptional service that directly impacts the success of legal teams at law firms, corporations, government agencies, and nonprofit organizations, who collaborate on our platform every day to discover truth and promote justice. 

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. 

This is a full-time, exempt position located onsite in Oakland, California