Vertisytem is a consulting firm in the Bay Area; we are servicing variety of companies from Ecommerce, Social Media, IT & Finance, Biotech, Gaming, Consumer Electronics, SAAS/ Cloud, Networking Security, Telecommunication, and Hospitality.
Job Title: Customer Supports/ Community Care Specialist
Facebook is seeking smart, dedicated professionals for a contract position on our Product Operations team. You will work on a product support team focused on routing issues and interacting with our community to answer product questions and assist in troubleshooting product issues to deliver a superior product experience.
Dedicated to ensuring community members receive a superior product experience
Demonstrate leadership through proactively providing operational feedback to deliver efficiency gains
Comfortable working in fast-paced environment; able to adapt to change quickly
Effectively share knowledge and learnings with team
Previous unconventional customer service experience a plus
Customer Supports and trouble shoot customer issues
Customer Supports/ Community Care Specialist/ ticketing system
Education:- Bachelors degree with 1-3 years of work experience
Experience with Ticketing System