|Reference # :||19-01349||Title :||CW Admin processing Clerk|
|Location :||Cedar Rapids, IA|
|Experience Level :||Start Date / End Date :||02/11/2019 / 08/16/2019|
|TITLE: Admin Clerk|
END DATE: 6-month contract with extension possible based on performance as well as business needs
LOCATION: Cedar Rapids, IA
Responsible for the processing of various administrative and processing activities generated via various queues, including electronic and paperwork queues, system reports, databases and incoming correspondences. Meet compliance expectations for all Standard Operating Procedures as well as Policies and Procedures (FOPP).
Essential Duties and Responsibilities:
Fulfills all assigned customer account related requests in a timely manner. Examples of tasks may include:
· Transact customer account maintenance requests received in electronic work queue or file; may include DMS (document management system), Outlook email, excel, or other sources.
· Fulfill customer document requests using approved processes and procedures.
· Ensure customer account privacy standards are maintained.
· Handle incoming customer paper correspondence, including returned mail, following all established guidelines and procedures.
· Use email, electronic queue, fax and hardcopy processes as appropriate.
· Perform related duties as assigned by supervisor.
High school diploma
Type & Amount of Experience
Ability to follow instructions and important
Ability to learn and use new systems very important
Strong attention to detail and organizational skills are required
Attendance and punctuality are essential for this position
Accounting/bookkeeping/account reconciliation experience
Previous clerical experience helpful
Good oral and written communication skills
Demonstrated team player
Knowledge of Microsoft Office applications (Word, Excel, Outlook) is helpful; must be able to learn – track and create reports, data entry
Proficiency in keyboarding skills expected
· Standard office environment including sitting while performing computer work
· Some walking to different areas of the department as duties require
· May include delivering paperwork or stack of items