Purpose of JobTo create positive memories for all who touch DQ and OJ. To assist the General Manager (GM) and Assistant Manager(s) in executing specific aspects of the restaurant operations during scheduled shifts. To set high standards and create a great environment for the team to work. Must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.
Essential Functions Operations Strive for operational levels that meet or exceed the DQ Fan's expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Assist in the management of specific areas of the restaurant during scheduled shifts. Accurately complete designated duties such as inventory control, ordering of products and cash control. Ensure that all PRIDE systems and routines are part of the day-to-day operations of the restaurant, setting each scheduled shift up for success.
Fan Service Ensure that Fan service meets or exceeds company standards. Handle more routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure that each dissatisfied customer becomes a return Fan. Make the determination when to report to the management team on more serious complaints. Understand the importance of speed of service and resolve bottlenecks in work flow. Build relationships with return or preferred patrons.
Team Member Leadership Accomplish store objectives by assisting the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team. As appropriate and when necessary, get work done through the delegation of tasks to other restaurant team members. Role model and enforce policies and procedures. Ensure that the restaurant is properly organized and staffed as designated by written schedules created by restaurant management, through proper job assignments, break rotation and the delegation of tasks during both peak and non-peak periods. Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.
Health and Safety Standards Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices. Maintain a safe, secure, and healthy facility environment by following and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines. Understand how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.
Must have ability to:
Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time. Work in and out of different temperature ranges. Stand for long periods of time. Lift up to 50 pounds. Work around nuts and other allergens.
Check out our website at Goalzllc.com for more information about the Goalz Restaurant Group.
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