Definition: Under general supervision by the Senior HR Manager, assumes primary responsibility for the Human Resources Community Employment Division's Day Work Program that works to provide daily employment for qualified Community Members enrolled in the program. Participates in the short and long-range strategic planning process and interacts with Community Member participants and employers. Coordinates program education and outreach to enhance program services and works diligently to expand and improve the existing program to provide new opportunities for Community Members who would benefit from the program. This job class is treated as FLSA Exempt.
Examples of Tasks:
Essential Functions: Essential functions may vary among positions and may include the following tasks, knowledge, abilities, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.
1. Strategic Planning & Collaboration: Works with the Senior HR Manager to identify the Community's day work needs and resources available to grow and enhance the current program.
- Provides strategic program planning, oversight and coordination.
- Identifies ways and methods to integrate the existing program into a comprehensive and all-encompassing Day Work Program that serves a Community need for those Members who wish to work on a temporary and on-call daily basis.
- Helps conceptualize, develop, implement and enhance the short and long-term program goals and objectives.
- Works closely with the Finance Department on a daily basis to ensure Day Workers are paid timely and accurately.
- Works collaboratively to resolve any inquiries, problems or other issues involving Day Workers and either the customer employer department or the Finance Department regarding participant payments.
- Works with all program stakeholders to develop the program and enhance program growth for efficiency and general benefit of Community Members.
2. Community Outreach, Education & On-Boarding: Works with the Senior HR Manager to conceptualize, develop and implement an outreach program to promote the Day Work Program to the Community.
- Identifies all current outreach sources and available opportunities to promote the Day Work Program. This includes, but is not limited to, Community announcements, electronic signage, special mailings, newspaper articles, website development, etc.
- Works to expand the current program to include all interested and qualified Community Members who may wish to participate in this unique employment opportunity.
- Works with the Community Relations Department regarding common outreach projects and promotions.
- Utilizes all available methods to educate Community Members regarding the availability of program opportunities.
- Educates the SRPMIC Tribal Council, Department Directors, other management staff, co-workers and Community Members about the Day Work Program, its attributes, details and eligibility requirements.
- Works to develop and improve productive & collaborative working relationships with customer "Employers" who utilize Day Work Program participant services.
- Promotes the Day Work Program intranet website as a viable marketing tool & to educate employers about Worker availability and opportunity. This includes the program's goal and important resource notes for customer employer departments.
- Provides guidance to employers and employees regarding required documentation for the program.
- Oversee successful completion of necessary paperwork to on-board an incoming Day Worker (orientation, orientation packets and drug testing).
- Leverages the use of technology in all outreach efforts and program management tasks.
- Oversees the development of all promotional collateral support materials including coordination of the program's website to ensure a uniform message and style.
- Creates promotional materials that fully support the program's ideals and goals.
- Prepares and conducts periodic surveys to obtain feedback on the Day Work Program to ensure continued improvement. Compiles survey results and presents findings to the Community Employment Manager.
3. Job Assignments, Operations & Reporting: Works with department employers to coordinate job assignments for Day Workers.
- Meets primarily with interested and qualified Community Members to assess job needs and skills. Assesses program participant's ability to perform skills required for available jobs.
- Working with several employers and their staffs to coordinate placement of Day Workers for gainful and productive employment.
- Ensures the program's intranet site is reviewed regularly and updated as necessary. Makes sure the necessary forms and resources are current.
- Ensures all work assignments are made accurately and with minimal errors by staff to ensure the integrity of the program and its credibility.
- Assigns Day Workers on a rotational basis according to program practices and procedures.
- Maintains the integrity of the rotational work assignments by explaining to customer employers that requests for individual workers is not permitted by program practice.
- Oversee employee relations issues including attendance matters, program disqualification events, performance matters and disciplinary actions up to, and including, program suspensions or terminations.
- Works to resolve any work assignment issues or other related concerns including participant attendance and performance matters.
- Ensures Day Workers are provided with necessary personal protective equipment (PPE) if necessary or required.
- Coordinates the program orientation, completion of program and Finance Department paperwork and completion of the required drug screening.
4. Budgeting, Operations & Reporting: Oversees the Day Work Program's budgeting, operations, data collection and reporting efforts.
- Addresses any program administration errors and resolves all programmatic issues.
- Assists the Senior HR Manager with program budgeting matters including planning and adherence to the approved budget.
- Researches viable funding sources and makes recommendations to the Senior HR Manager.
- Ensures the program staff maintains accurate and comprehensive documentation and provides reports as required.
- Compiles, writes and presents reports along with informational and educational presentations about the program.
- Makes program related presentations to the Tribal Council, government officials, Community Members and others.
- Maintains a central database for all program participants and customer employers including information regarding all job assignments, related statistics, files, records and documentation.
- Carries out all special projects as assigned by the Community Employment Manager or HR Director.
- Attends all Day Work Program related meetings, conferences, training and professional development opportunities as directed.
5. Program Policies, Practices & Procedures (PP&P): Develops and updates all program policies, practices, procedures and methodologies in order to enhance the overall operation of the Day Work Program.
- Ensures all program participants are aware of, and comply with, program PP&P.
- Regularly reviews and updates all PP&P's and methodologies.
6. Mentoring, Supervision & Workflow: Provides supervision to the Day Work Program staff and approximately 250 program participants. This includes recommendations for the future direction of the program, understanding the program's impact and determining how current and future programs can be best utilized for the benefit of Community Members.
- Evaluates and improves the effectiveness of the program's service delivery and works to continuously improve operational policies, practices, procedures and methodologies.
- Makes recommendations for program improvements and Best Business Practices. Helps develop and implements a system that is tailored to accommodate the Community's day work needs.
- Communicates program goals and objectives to Community Members, the Tribal Government and other stakeholders.
- Mentors and supervises assigned staff so they attain the technical and customer service skills along with experience necessary to perform independently and attain further career progression goals.
- Evaluates performance of assigned staff with the Community Employment Manager. Prepares draft EPARs for assigned staff that are reviewed by the Community Employment Manager and given final approval by the HR Director.
- Prioritizes, coordinates and monitors staff workflow and provides training and assistance as needed. With the Community Employment Manager, helps establish, implement and improve staff performance standards for the program.
7. Miscellaneous: Performs other job related duties as assigned by the Community Employment Manager or HR Director.
Knowledge, Skills, Abilities and Other Characteristics:
- Knowledge of history and culture of the Salt River Pima Maricopa Indian Community, ad Tribal laws, rules, customs and traditions.
- Knowledge of employment opportunities available within the SRPMIC Tribal Government and businesses on Tribal land.
- Knowledge of principles related to employment outreach, employee selection, training plan development and coaching techniques.
- Knowledge of personnel policies, procedures and standards followed in the SRPMIC along with knowledge of the rights, responsibilities and benefits of SRPMIC employees.
- Knowledge of SRPMIC departments and their functions.
- Knowledge of applicable federal, state and local employment laws.
- Ability to produce narrative and statistical reports to inform, make recommendations and advise management.
- Ability to assess program and employee needs and develop appropriate responses in a timely, efficient and cost-effective manner.
- Ability to make professional public presentations with visual aids before Tribal Council and other Community groups.
- Ability to attend meetings and to adequately represent the SRPMIC, Human Resources Department and the Day Work Program.
- Ability to develop and adhere to a program budget.
- Ability to develop promotional collateral materials both electronically and in print.
- Ability to communicate effectively both verbally and in writing.
- Ability to utilize a personal computer and related software, including but not limited to, MS Office.
- Ability to drive a Tribal vehicle including the 15 passenger van.
- Skill with Community outreach, program development, coordination, evaluation, modification and problem solving.
- Skill coaching employers and employees through workplace issues.
- Skill interpreting and explaining program policies, practices and procedures to management staff, employees, Tribal officials and others.
- Skill understanding and interpreting complex verbal and written regulations, guideline, policies and procedures.
- Skill establishing and maintaining effective working relationships with management and supervisory staff, employees, SRPMIC community members and customer employers.
Education and Experience: Graduation from High School or a GED equivalent is required.
- For enrolled Community members without a GED, must obtain a GED. Requires participation in the HR GED Program and successful completion of the Arizona state certified exam in order to continue employment with SRPMIC.
- An Associate's degree or higher education from an accredited college or university in a closely related field is preferred.
- Three (3) years' experience in an educational setting or in the Human Resources field is required.
- One (1) year supervisory experience required.
- Prior work experience coordinating an employment or vocational training program in a Native American Community is highly preferred.
- An enrolled SRPMIC Community Member is highly preferred.
Equivalency: Any equivalent combination of experience and education that will allow the applicant to satisfactorily perform the duties of the job may be considered when filling the position.
Insurability: Must possess and maintain a valid Arizona Driver's License and meet the SRPMIC insurance standards.
- May be required to travel.