Department Coordinator (10:30-7:00 M-F)
Provides departmental support by performing receptionist and clerical duties. Demonstrates and provides exemplary customer service that is friendly, helpful, and reduces anxiety to all patients, peers, physicians, and NWH departments.Performs word processing and data entry in multiple computer systems. Answers multiple telephone lines; takes calls, screens and relays messages, and/or provides information to caller.Files and retrieves information as needed.Maintains various databases of patient information. Prepares departmental charts. Orders and maintains inventory of supplies. Processes requests for information/medical records according to guidelines.Registers new patients and updates existing patient information with strict attention to detail and maintains patient privacy.Schedules appointments within the department.Enters charges appropriately for hospital billing.
Maintains a strong command of hospital registration/scheduling system.This includes registering new patients, updating patient information, scheduling and rescheduling appointments as necessary.Multitasks when needed to include checking patients in, collecting co-pays, insurance verification.
Answers multi line telephone system promptly and gathers screening information; takes, relays and manages messages and/or provides routine information.Retrieves voicemail messages, returning calls or forwarding messages as needed.
Organizes and maintains patient records, logs and other controlling systems; retrieves files as needed.Develops and maintains systems to assure accurate, confidential, retrievable information.
Greets patients and their families; prepares and assists with all documentation necessary for completion of chart, insurance authorization, outcomes analysis and third-party payor requirements.
Photocopies and releases information to appropriate parties, including copies for subpoenas, third party administrators, patients.
Referral management, specialty testing prior authorization and scheduling of special testing.
Confirms upcoming patient appointments, verifies pertinent information directly impacting upcoming appointments.
Demonstrates understanding of the legal implications disseminating patient information.
Greets, directs and/or assists patients.Assesses and prioritizes patient needs.Assists patients with forms if necessary.
Opens, sorts, distributes, prioritizes and/or files incoming documents, mail and other correspondence.
Maintains, orders and stocks inventory of supplies and makes recommendations regarding needs.
Works collegially with private practice office/support operations personnel to support patient flow and operations.
Completes other special projects and administrative tasks that are assigned on a routine basis.
High school graduate or equivalent withminimum two years medical office experience; Associate degree preferred.
Knowledge and Skills
- Proficiency in Microsoft Office, data entry and other PC based applications required.
Knowledge of medical terminologyrequired.
Proficient in verbal and writtencommunication.
Demonstrated evidence of:
effective communication skills
ability to problem solve
ability to get along with others
ability to confront issuesappropriately
ability to handle confidential and potentiallysensitive information
MA-Newton-NWH 159 Wells
NWH 159 Wells (NWHNewton159Wells)
159 Wells Avenue