Desktop Support Emerging Technologies at Kelly Mitchell

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Desktop Support 

Job Summary 

Tier 2/3 helpdesk support for field technicians using wireless connections with Windows laptops, Apple iPhones & iPads, and peripherals including printers and docking stations.

Duties 

• Remote support of Windows XP, Windows 7, Windows 8, iOS.
• Support for PC hardware, Apple iPads and iPhones and other emerging technologies as identified.
• Resolution of blue screen errors and security issues.
• Support for/with MobileIron or comparable Enterprise Mobile Device Management tools.
• Support of wireless connectivity including dropped calls, modems and VPN.
• Support for Exchange Active Sync (EAS).
• Printer support.
• RSA token support.

Desired Skills/ Experience:

• Imaging/Deployment/Troubleshooting
• IP Networking
• Field service experience
• Customer service
• Time management
• Local candidates only
• Must have a valid Driver's License and be able to carry / lift 50-75 lbs.
• Required MVR check must be conducted.

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