Damco Solutions is a leading IT services, consulting and outsourcing company delivering exceptional business solutions and customer value to its customers worldwide.
Damco offers end-to-end innovative and leading edge solutions to help corporations leverage technologies, outperform their competition and acquire sustainable growth. We have proven capabilities in new and emerging technologies and extensive experience across a broad range of industries and domains which enable us to deliver world-class, secure, scalable and reliable business systems.
Damco has achieved many distinctions and milestones of outstanding success during the course of its evolutionary journey.
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I have an exciting new opportunity that I wanted to share with you and your network. Our client, is currently seeking a Professional to join their organization.
I have included a complete job description below in case you or someone you know might be interested in learning more.
Job title: Desktop system technician
Location: San Francisco, CA
Duration: 6+ Months
primary skills: system support hardware and software L2 experience is a must.
Taking direction from the Team lead, the incumbent provides a full range of services essential for the operation of client computers and
peripherals that are maintained by Local Services. This is a senior-level technical position, requiring a wide variety of experience in supporting technology in a complex environment.
The incumbent will have demonstrated advanced, in-depth experience with implementing, configuring and supporting Windows based computers.
In-depth proficiency and knowledge and hands-on experience supporting servers and network technology is also required to be successful in this position.
The incumbent will provides work guidance or orientation for non-routine procedures, complex issues, and implementation.
Duties include level 2 and 3 support of IT applications, products and services; configuring, installing, and securing computer hardware, software, servers and peripherals.
Updates the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations.
The incumbent will research, analyze, pilot and repair complex computer hardware and software problems; will have strong skills in customer service, communication and collaboration in team environment supporting techs to resolve complex problems. An in-depth knowledge and demonstrated expertise of desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies is required. The incumbent must have experience implementing and supporting complex, integrated systems. . Work is subject to general review and approvals of the supervisor(s).
Examples of Work:
General Technical Responsibilities
Maintenance and Installations and troubleshooting
Project implementations and rollouts
Technology Consultative Services
Bachelors degree from an accredited higher-education institution or five years relevant experience.
Strong knowledge and experience with Windows operating systems and virtual servers
Understanding of network, systems and configurations
A+ certification plus one, preferably two, of the following certifications:
N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT); and HDI.
Lenovo Certification must be completed within 3 months of employment
Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.
Experience as a senior-level Desktop Systems Technician or Engineer in a financial setting.
MCSE, MCSM; Systems and/or Networking Certification a plus
Performance Expectations: Knowledge, Skills & Abilities
An expert-level understanding of hardware and software PC
Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems.
Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory.
Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including
associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
Strong customer service orientation.
A strong team player, works effectively under pressure, and ability to multi-task.
Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.
Exceptional documentation skills.
Exercise proper judgment taking care of client computers or sensitive data; and consult with supervisor.
Utilize effective time management skills and sets and adhere to deadlines.
Ability to lift 50 pounds (monitors, printers, scanners, etc.).
Special Conditions of Employment:
May be required to work variable hours and overtime, including weekends.
Background check: Successful completion of a pre-employment background check.
Thanks & Regards
+1 631-759-8044 Ext: 313 (O)
+1 347-826-3427 (F)