Chewy is seeking a employee experience and overall performance.you hit goals and give the credit to your team and you get that tingling feeling of joy when you’ve watched someone grow professionally under your wing. And you should be able to provide examples.
What You'll Do:staffing levels and supervisionand efficiency goalsRetention etc.)and coach managers of various teams to build successful relationships and deliver an exceptional customer experience
• Implement changes to the department to best achieve our mission and goals
• Create processes to ensure scalability and consistent quality for our customersand team building
What You'll Need:multi-channel contact center of at least 500 headcountbest practices and sound understanding of contact center workflow
• Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations
• Exceptional ability to communicate in English
• Position may require travel