In conjunction with other members of the customer senior management team, develops and executes plans and strategies to accomplish business objectives. Assures that human resources services delivered directly or indirectly are necessary, cost effective and in support of the business plans. Leads the human resources planning effort within the customer groups to ensure that there are adequate numbers of trained staff to accomplish business objectives and that appropriate human resource systems are in place to select, reward, train and motivate staff. Encourages progressive management and leadership characteristics and empowered staff by providing needed tools. In conjunction with other human resources staff, participates in the development of necessary policies and practices to ensure that they are consistent with overall corporate direction and in support of customer group plans. Provides leadership for all human resources efforts within the customer group. Consistently and critically examines the services to ensure alignment with business plan and that delivery is efficient and cost effective. Establishes and participates in industry and other professional networks to ensure that we are aware of social, economic and other trends that may affect the business or the direction of human resources policies and programs. In conjunction with the senior manager of the customer group, establishes what human resources services will be purchased from CHQ or outside vendors and monitors to assure delivery and quality of service.
Minimum of five years related work experience, with experience in a generalist role. Broad knowledge of human resources including organization development, employee relations, performance management, compensation and talent acquisition.
Education, Work Experience & Knowledge
Seasoned human resource professional, typically with eight or more years of experience with most experience preferred in a generalist position. College degree in Human Resources, Industrial Relations, business or other related course of study.