Concord Hospitality is seeking a talented and versatile Director of Operations to open our first Acend Collection hotel – The Hotel Beaufort currently under construction on the North Carolina coastal town of Beaufort. We are looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to do excellent results, and an overall trendsetter that is willing to take our service and associates to the next level.
What is The Beaufort Hotel – An Ascend Hotel Collection property?
The Ascend Hotel will be a beautiful addition to this Crystal Coast destination full of leisure stays, lifetime events including memorable weddings, corporate retreats and travelers both local and abroad seeking a hospitality experience like none other. This property, located in the Front Street Village area, will feature 133 guest rooms with 8,444 square feet of meeting/event space and a unique restaurant with over 3,800 sq ft inside dining complimented by an additional almost 6,000 square feet outside. The three story inn will overlook Taylor Creek. The Boathouse currently is a premier facility on the Crystal Coast for weddings and with the addition of the guest rooms will certainly expand the events at this Front Street Village destination throughout the year. The hotel will also feature a seasonal pool with food and beverage service. Hotel is expected to open in March 2019 and we are seeking a talent GM to start the opening process of this property today!
This dynamic Director of Operations will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Heavy concentration will focus on Guest Rooms and related duties and supervision of assuring our guests a memorable experience. The Director of Operations will assist the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution – FREE MONEY!
Complimentary Hotel Room Night Program – Receive 7 free nights a year
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price
Ensures that all brand standards are being maintained in each area of the property
Oversees the operation of the all hotel property departments
Maintains current licenses and permits as prescribed by local, state and federal agencies
Provides a safe working environment in compliance with OSHA/MSDS
Ensures compliance with all corporate accounting procedures
Cover front desk shifts as needed
Ensures each department has accurate and complete inventory and all supplies are maintained
Assists and approves department managers scheduling against guest and hours/occupied room goals.
Assist team supervisors and managers with constructive coaching and counseling
Motivates and empowers staff to solve guest issues
Focused on guest satisfaction scores and strategies to improvements
Provides excellent customer service by being readily available/approachable for all guests
Ensures training and onboarding of all new team members are thorough and completed in a timely fashion
Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
- Salary Range: $75,000-$80,000
- Relocation Available for TOP candidate
- Prior Experience with Front Desk and Housekeeping Operations Helpful
- 3 year(s): 3-5 Years Experience in Hotel Operations Leadership
- Enthusiastic: Shows intense and eager enjoyment and interest
- Leader: Inspires teammates to follow them
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals