The Director of Revenue Management’s primary responsibility is developing strategies and utilizing resources for the effective management of optimizing revenue. Ability to drive revenue through effective oversight of all resort revenue centers: Leisure Travel, Group Sales, Golf and Tennis Groups, Spa, Golf, Food and Beverage, Resort Memberships, and Rental Sales. This position requires the initiative and capability of acquiring business intelligence, analyzing statistics and trends and able to deal with ambiguity and use good judgment to formulate solutions and make effective decisions.
Essential Duties and Responsibilities
• Group forecasting – produce based on prevailing market trends, pace, competitive or historical information.
• Complete Group Evaluation tool with all group +100 room nights
• Group block management / weekly meeting with Sales team – responsible for management of group cutoff dates and monitoring group block activity (i.e. pickup, wash). When necessary or appropriate, communicate with group contacts.
• Contract concessions involvement & approval
• MAR analysis / Comp-set shops all BU's
• Group ceiling management / recommendations
• Delphi management / reports / space management
• Market Segmentation / Source of Business analysis and reporting
• ITYFTY Bookings & history / Best Practices
• Attrition SOP's / Cancellation policies
• Group pace report analysis / Production by Sales Manager
• VRBO maximization
• Internet revenue management
• Online Travel Agent production and analysis
• Market Segmentation analysis/ all BU's
• GDS and Consortium production
• Local Volume account / Government growth
• Online Travel Agents
• Resort package production
• Gold and Tennis group production
• Revenue meetings: Weekly E-commerce review / define metrics to measure / website placement
• Room revenue promotions / Marketing – foster cooperative working relationship with local competitor hotels in order to uncover market demand and trend, and to promote referrals.
• Rate comp shops
- Website content management
- SMS maintenance
- Track Pulse management / Executive Summary
- Rental Guardian production / all polices
- Room blocks Special Events / rates
- Comp shops: local and inside the gates
- YOY RevPar growth / Comp set analysis
- Ancillary spend maximization all BU's
- Datavision management / utilization
- Revenue analysis by neighborhood / Membership / Rental Sales/ F&B / Spa / Retail
- Revenue guarantees / Substuition Tables
- Monthly reporting of metrics (all BU's)
13. Other duties as assigned.
Essential Duties and Responsibilities
1. Lead, through your direct reports, the effective management of the departments noted above, to maximize the employee experience (PEOPLE), ensure effective SOP’s and systems (PROCESS), deliver optimal guest service (PRODUCT) while driving revenues complimented by cost management to drive financial performance (PROFIT). You are empowered to make decisions to ensure a balanced management approach to the 4 P’s.
2. Ensure that all direct reports and Sandestin employees proudly carry the Sandestin Investments credo card while “knowing, owning and energizing” our mission, vision and company culture at all times.
3. Lead by example the “3 Steps of Service” and the “10/5 rule” to ensure they are as well practiced by direct reports and employees at all times.
4. Facilitate a healthy workplace through daily appreciation and positive communication with direct report and employees with “dignity and respect” in mind at all times.
5. [Enter Essential Duties and Responsibilities here.]
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the resort:
• Perform special projects and other responsibilities as assigned.
• Professionally represent the hotel in community and industry organizations and events.
• Participate as a team player with all departments.
• Provide constructive feedback to all departments.
• Be a leader and a role model to all employees.
· Any and all duties and responsibilities as assigned to you by Ownership or Senior Vice President and General Manager.
Preferred Bachelor’s degree (B.A. or B.S.) or equivalent from four-year College or technical school; or Associate’s degree (A.A.) or equivalent from two-year College or technical school; or a minimum of five to ten years related experience and/or training in reservation or hospitality industry.
Basic Required Skills
· Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process.
· Requires good communication skills, both verbal and written.
· Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
· Must possess basic computational ability. Must possess basic computer skills. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
· Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
· Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. Ability to make decisions with only general policies and procedures available for guidance.
· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
· Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
· Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
· Must be able to lift items weighing in excess of 50 lbs. occasionally.
· Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
· Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
· Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
· Requires manual dexterity to use and operate all necessary equipment.
· Must have finger dexterity to be able to operate office equipment such as computers, printers, photocopiers, dolly and other office equipment as needed.