Job Description: QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE • Extensive knowledge of sales, marketing and revenue management • Conference and food & beverage experience • Experience with the University of Chicago or another university a plus • Ability to analyze data and establish appropriate sales strategies • Bachelors degree with experience preferred • Minimum five to seven years of sales and marketing leadership in similar sized operation preferred • Excellent written and oral communication skills • Supervisory and personnel management experience required • Assertive, outgoing and self-motivating individual with pleasant personality • Demonstrated skills in supervising and building a team high performing sales team • Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance • Must have valid driver license and ability to travel ESSENTIAL FUNCTIONS: Be the Difference: • Understand all aspects of Benchmark’s Be the Difference culture • Set the example • Lead and inspire all employees to Be the Difference • Hold each team accountable for delivering the experience Leadership: • Know the business • Set a positive direction • Build an outstanding team by employing the best talent • Uphold philosophy and values of owner and Benchmark • Lead and inspire all employees to work to their highest capabilities to achieve the highest possible standards • Hold team accountable for results • Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues Sales & Revenue Management: • Develop rates, group ceilings and deployment strategies through review of competitive data, demand analysis and mix management • Negotiate local hotel agreements and maintain positive relationships with the local hotel community. • Analyze and estimate total value of each piece of business and negotiate best situation for achieving optimum revenue while ensuring excellent customer service • Develop and execute the marketing plan to uncover new and potential business • Actively participates in the sales account management process • Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for sales within the conference center • Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. • Collaborate with other UChicago venue managers to optimize sales and marketing opportunities across facilities • Researches competitor’s sales team strategies to identify ways to grow occupancy and increase market share • Conduct sales strategy meetings to provide input on weekly and overall sales strategy • Identify public relations opportunities and coordinates activities to augment the overall marketing communication strategy • Implement the strategy and applicable initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the property sales objectives Budgeting & Forecasting: • Ensure accuracy for forecasting of revenues with most updated information • Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner • Achieve and exceed revenue goals annually • Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives University Client Relations: • Professionally represent The Forum in community and industry organizations and events • Develop and maintain collaborative partnerships with similar university venues and local hotels Employee Development: • Conduct one-on-one meetings with employees to provide direction and constructive feedback • Utilize employee feedback to improve performance and engagement • Communicate clearly with all employees and keep them informed of important matters • Develop creative recruiting strategies and tactics to attract top talent • Create employee development and succession plans • Stimulate self –development programs for all employees and provide opportunity for growth • Ensure that quarterly Career Conversations and First Impression touch-points are being conducted on-time consistently and effectively Event Planning: • Assist with managing, training and counseling conference services staff. • Assist with coordination and execution of group assignments after contracts are signed • Serve as a facilitator to assist Event Planning team with client issues and communication. • Maintain clean system management, such as Delphi, to record historical group data and report efficiently through event orders to all operating departments • Create operational standards for group guidelines for efficient planning • Ensure planning team adheres to appropriate timelines of group detailing and forecasting to operators Operational Excellence: • Implement and support program to enhance product and service at a AAA four/five diamond level • Direct programs for training and development of the management employee staff so that all areas of the operation are supervised properly and are geared to perform at the highest level • Direct the overall activities of the management team so that quality food, beverage, conference services, and other services of the property are consistently provided • Utilize guest feedback to continuously improve performance • Identify meaningful achievement goals. Provide standards to measure performance. Review periodically • Institute a program of regular inspections to see that standards are maintained • Performs other duties, as assigned, to meet business needs MARGINAL FUNCTIONS: • Respond to any reasonable task assigned by General Manager • Assist in the sales calls, cold calls or in whatever capacity needed ENVIRONMENT: Indoors, dimly lit, carpeted, climate-controlled environment. Hard kitchen floors with occasional slippery or greasy areas. Outdoors, cement surfaces, with exposure to outdoor climate and elements.