Direct the social services staff to provide counseling, entitlement, health and educational programs and social services. Coordinate clinical services on site.
- Ensure adequate mental health, medical, social services, housing placement and substance abuse services for all clients
- Control the quality of services through formal supervision, case conferences and consultation to ensure a high standard of services
- Evaluate assessment documentation and establish criteria for program admission
- Communicate with referral agencies on admission criteria and bed vacancies
- Review charts and database entries
- Work with program director and staff to support clinical work
- Establish an ongoing training program and staff development to ensure professional and informed service
- Implement casework policies and procedures to ensure continuity of services
- Manage collection and analysis of client and program data to generate reports and evaluate programs
- Intervene in major crises to ensure the well-being of staff and clients
- Provide technical assistance to case management team as needed
- Work jointly with contract medical / mental health providers to ensure timely delivery of services
- Provides supervision and oversight to supervisory clinical staff (see positions supervised above)
- Manages the completion of time clock edits of staff who report to this position.
- Monitors subordinates’ compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance.
- Completion of performance evaluations.
- Conducts staff supervision in the absence of the Program Manager.
- Assists with disciplinary actions by participating in disciplinary counseling, completing disciplinary action reports, and recommending employee terminations as needed.
- Monitors whether staff have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors; conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site specific exposure control plan.
- Promotes positive employee morale and a culture of compliance in the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination; responsible for taking complaints of sexual harassment, informing the Human Resources Department of the complaint, and investigating the complaint (as directed).
- Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA.
- Participates in employment interviews that meet federal, state, and agency regulatory guidelines.
- Has on-call responsibility.
- Perform other duties as assigned.
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of the management process, especially as it applies to not-for-profit organizations
- Knowledge of Microsoft Office software
- Effective staff management skills: Planning, scheduling, assigning and directing of work; appraising performance; rewarding and disciplining; and addressing complaints and resolving problems.; selecting, training and developing employees; directing employees toward desired objectives; delegating, motivating, and controlling the essential work functions (e.g. developing performance standards, measuring results, taking corrective action)
- Effective organizational skills (e.g. planning, scheduling, prioritizing tasks, organizing and allocating resources)
- Financial/accounting skills sufficient to understand the program’s budget and related financial reports
- Effective college-level problem-solving skills
- Effective interpersonal skills
- Ability to work with diverse individuals
- Ability to work as a member of a team
- Ability to make reasonable and sound evaluative judgments
- Ability to create, compose, and edit written materials, including business reports and correspondence
- Ability to read and understand government regulations
- Ability to effectively and efficiently respond to questions from employees
- Ability to present information to executive management, persons served, and employees
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Master’s or Doctoral degree in Human Services field (Social Work, Psychology, Nursing, Rehab Counseling, Counseling, etc.) plus a minimum of 3 years progressive supervisory experience in a human services setting.
PREFERRED EDUCATION AND/OR EXPERIENCE:
- NYS Education Department Licensure in professional field.
- Experience with treatment planning and DHS regulations
- Ability to supervise case managers and their written work. Coaching when according.