At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to hire individuals from a wide range of experience and capabilities who have a desire to serve. Currently, we have over 1,100 employees across Indiana, Ohio, Kentucky and Tennessee.
The Director Retail Credit Operations is primarily responsible for leading, coaching and developing the Retail Credit Operations Team. The Retail Credit Operations team is responsible for providing fundamental input and analysis for loan originations, and support for servicing decisions and customer counseling for Retail Offices, Retail Credit Underwriting, Country Home Loan Underwriting, AgDirect Underwriting, and the automated decision system.
The Director Retail Credit Operations leads the Retail Credit Operations team in daily workflow management through customer service interaction and guides and instructs financial specialists and financial analysts with input and analysis of customer financial information.
The Director Retail Credit Operations LEADs by:
Defining team operating standards and monitoring procedural adherence
Leading and coaching others, setting team's direction and deploying resources, evaluating performance, reviewing pay and recommending employment decisions
Establishing a positive work environment that promotes continuous learning, development, and recruiting/retention of highly effective employees
Achieving results by leading members of their team as well as influencing and negotiating with team members in other areas of the organization
Maintaining technical expertise, business and industry knowledge, and process development capabilities
Being accountable for performance and results in business, functional or operational areas
Developing processes and programs that promote an understanding of and positively contributes to the customer journey value stream and in financial processing metrics
Modeling organizational values, inspiring a shared vision and holding their teams accountable for culture preservation and growth
Directing Retail Credit Operations team members in the processing of financial information, including submitting, analyzing, and editing customer financials as well as driving compliance with rules and regulations
Developing financial input standards for balance sheet and income statements to provide for accurate and consistent credit analysis
Develop, implement and manage an effective quality control, while monitoring an improvement process
The Director Retail Credit Operations ADAPTs by:
Adjusting departmental plans and priorities to address resource and operational challenges with focus on the next one to two years' priorities
Making decisions within their area of responsibility based on policies, procedures and business plans
Using resource availability and functional objectives to achieve departmental goals
Partnering with their leader on disciplinary or salary actions
Applying acquired expertise to analyze and solve problems without clear precedent
Differentiating and recognizing adjustments to input standards, as needed, based on knowledge of the industries served by the Association
Understanding and considering the impact of input standards relative to the resulting automated decisioning or credit analysis process
Considering GAAP and recommendations of the Farm Financial Standards Council along with input from Credit division leaders
Provide the VP of Retail Credit Operations:
o Recommendations for additions or changes to processes and procedures when necessary
o Assistance with the development and monitoring of the budget for the Retail Credit Operations Team
o Assistance with the development and implementation of the annual business plan for operations and processing teams
The Director Retail Credit Operations CONNECTs by:
Coordinating and collaborating with cross-functional leaders and teams to make recommendations and solve problems
Working with credit and retail leaders and colleagues to standardize processing to:
o Oversee workgroups and/or participate in cross-functional teams
o Develop processing and service procedures for financial information
o Standardize customer communications to resolve service issues and meet service goals and maximize the benefits of Agrinomics
o Achieve maximum processing quality, consistent application of rules, and optimal customer experience
Overseeing related user training/technical guidance and procedural revision recommendations for the Agrinomics system in partnership with Organizational Development
Maintain satisfactory credit administration
MINIMUM REQUIREMENTS and GRADING GUIDELINES
Bachelors degree in agriculture, business or related field; credit-related experience considered if demonstrated in time with Farm Credit Mid-America as a substitute for a degree. Five years credit-related experience, with Loan underwriting experience is preferred.
Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.