We have a fast-paced and exciting opportunity for you to be a "Customer Service Hero" as a Dispatcher in our Mount Laurel, NJ headquarters.
It is important that our Dispatchers do these 3 things well:
- When answering inbound customer calls for service, convey a high level of professionalism and efficiency so as to minimize customer anxiety and maximize customer loyalty
- Provide first level assessment and triage of calls. Assist customers with troubleshooting and resolution of basic issues to avoid service calls.
- Dispatch technicians according to their abilities, territories, and other designated criteria.
- Requires a minimum of one year of call center experience.
- Proficiency in Microsoft Office applications (Outlook,Excel, Word)
- Proficiency in database management and data entry
- Comfortable multi-tasking in a Windows environment
- Ability to type 45 words per minute
- Ability to multi-task (type and talk)