AAA East Central in Pittsburgh, PA (East Liberty) is hiring for multiple full-time, Dispatcher positions. AAA Dispatchers start between the rate of $14.30-$15.23 per hour with the opportunity to earn extra through incentives. Dispatchers can also enjoy a $.50 increase after 6 months of successful performance on the job. AAA is seeking new employees to work afternoon/evening and overnight shifts while earning extra pay through shift differential. AAA offers an excellent benefits package that includes medical, dental, vision and life insurance, disability coverage, PTO (vacation, sick, personal), 401(k) plan with employer match, free AAA Plus membership, discounts on products and services, and more! Make AAA your next career move!
- Dispatch Emergency Road Service requests to the AAA Fleet and independent contract stations for Emergency Road Service
- Manage fleet driver calls and workloads to maximize service delivery efficiencies
- Monitor the status of current service requests and ensure members are updated on every event related to the arrival of the service vehicle
- Communicate guidelines, service options, and solutions
- Perform cross-functional duties within the call receiving department
- High school diploma or GED equivalent
- 1 year of relevant customer service experience, dispatch experience is a plus!
- Excellent verbal and written communication skills with the ability to work in a fast-paced environment
- Excellent computer and phone skills
- Ability to complete the entire paid training class without interruption
- Adequate geographical knowledge and ability to read a map
- Must be available for weekends and holidays in our 24/7 Dispatch department
- Successful completion of a criminal background check and drug screen
AAA was voted a 2019 Greater Pittsburgh Area Top Workplace
AAA is an Equal Opportunity Employer