Responsible for the ABM operations and service delivery of an assigned area within a designed geographic territory.
Leads, manages and oversees the managers, supervisors and staff.
Responsible for a multi-million-dollar budget.
This role will lead our most technical solutions within a designated territory for the Technology and Manufacturing team.
Manage the work within the appropriate budget requirements and work closely with the customer as a liaison between the building owner or building management company and ABM operations.
Work with any customer issues as well as employee relations issues. Must be flexible in performing assigned duties, including, but not limited to the duties outlined below.
Ensure company standards are met in compliance with janitorial operations and servicing contractual obligations to customers within specified budget of labor and expense.
Assists in preparation of billing amount and invoice backup requirements according to Sarbanes-Oxley Accounting specifications.
Ensure subordinates provide proper supply levels to all accounts within supply expense budget given.
Reviews daily labor for assigned District. Assumes responsibility for properly educating supervisors on payroll procedures and prepares payroll for data entry.
Responsible for adhering to and enforcing established company policy and making sure assigned subordinates do likewise.
Contact and work with customers to ensure services meet service contract requirements and ensure customer retention.
Work consistently toward securing business retention and growth.
Understand and use proper personnel management skills to resolve problems with employee and supervisory personnel.
Plans and organizes work routines, stacking plan, and schedules for all cleaning personnel. Oversees all personnel functions for supervisory staff including hiring, suspension, disciplinary reviews, etc.
Carry out both positive recognition and disciplinary action as needed. Train subordinates as needed.
Maintain business in line with branch financial goals by managing job budgets and costs associated to area of direct responsibility. Assumes responsibility for supervisor vacation and holiday replacement coverage.
Assists in Safety programs follow-through by ABM Safety Coordinators to ensure compliance with all safety policies. Ensure that company policy and all safety requirements are administered properly. Ensure both you and your Supervisors investigate immediately (24 hours) and thoroughly all work-related accidents.
Responsible for reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims. Assists in reviewing workers compensation claims relevant to area of responsibility to ensure proper handling.
Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.
Assists in supply systems /order supplies.
Assists team in leading fleet and equipment audits and purchasing.
Perform all other duties as required.
Computer Skills: Must be able to prepare basic Word and Excel documents.
Education/Training: Bachelor’s Degree Preferred or (Relevant Military experience or an additional 4 years of relevant experience to required amount will be considered an equivalent) or Vocational Educational background
6 years of relevant industry experience is required.
3 years of multi-site, multi-customer account management experience is required.
2 years of direct involvement in business development and/or account management expansion
Excellent business acumen and communication skills.
Advanced training in the cleaning industry and/or facilities management is desired.
Able to work with and communicate with front line employees as well as upper level management team.
Bi-lingual (Spanish) abilities are very welcome!