EaglePlatform Principal Infrastructure Operations Analyst
Designs,implements, integrates, and provides full support for complex software in amulti-tiered, multi-platform environment.
Advisesspecialists on areas to focus installation and support efforts.
Works with theSenior Principal to ensure operations are consistent with LOB and organizationwide goals.
Identifies andsolves highly complex and critical systems related issues to meet theobjectives for the corporation.
Participates insoftware strategic planning and consulting on platform selection, versionimplementation, software product recommendation, and usage of enhancedfunctionality. Tracks installations, modifications, and support efforts toensure goals are being met.
Implements,integrates and provides support for middleware software in a multi-tiered,multi-platform environment, dealing with development projects that have a broadimpact across the organization.
Providesconsulting expertise in identifying and solving highly-critical middlewareissues and serves as a resource on middleware issues related to policies andstandards that impact middleware specialist and application support staffsacross the corporation.
Communicateswith internal and external system users to address concerns and make sure thattechnical issues are dealt with appropriately.
Manages ticketqueues and handles highly complex escalated issues.
Analyzes repeatincident patterns to identify opportunities for cost reduction and productivityenhancements.
Managesrelationships with vendors and works with them to ensure efficient incidentresolution.
Contributes tothe achievement of area objectives.
Responsible for the multiple Eagle environmentshygiene, monitoring and alerting, and stability program.