STS Technical Services is hiring eCommerce Customer Service Representatives in Milwaukee, Wisconsin.
This is a long-term contract role that will provide customer support of the pre and/or post online sales process through direct interaction with customers and dealers via phone and email to resolve issues, facilitate order placement and/or answer customer and dealer questions.
- Receiving incoming contacts from our global retail customers and dealer network and providing premium customer experiences by responding to all inquiries in a professional and courteous manner.
- Entering customer orders, initiating returns, providing information about Parts and Accessories, General Merchandise and Licensed Products and resolving customer issues.
- Building and sustaining customer loyalty by exceeding our customers’ expectations with premium service.
- Work within Customer Support Center (CSC) as a part of the eCommerce Customer Care team.
- Supports continuous quality improvement efforts by identifying and communicating necessary information, common trends, and customer concerns to all relevant stakeholders.
- Must be able to work rotating shifts during that time period. There will be an eventual requirement of working a rotating schedule of Saturdays. Hours of operations may change during the assignment.
About STS Technical Services:
STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.
Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!
If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.
STS Technical Services is an equal opportunity employer.