The ED Patient Flow Specialist functions under the direction of the Nurse Manager and is responsible for monitoring patient flow activities in the Emergency Department (ED). Responsible for the efficiency of patient flow through all areas of the ED. Coordinates department functions with the operations of other hospital departments to maximize patient flow and inter-departmental efficiency.
Demonstrates population-specific competencies (e.g. age-specific, cultural sensitivity, patient-centered communication) in performance of role.
High School education required.
Successful completion of an EMT-I/A or EMT-P Program required.
Current EMT-I/A or EMT-P in the state of Georgia required.
BLS certification required or attained during orientation.
Management of Aggressive Behaviors certification within one (1) year of hire.
Two (2) years EMT experience required.
Experience starting IVs, performing venipunctures, and interpreting cardiac rhythms required.
Two (2) years progressively responsible patient care experience preferred.
Completion of hospital and unit orientation program.
Knowledge, skills, abilities
Advanced knowledge of growth and development relevant to the ages of the patients served in an emergency clinical setting.
Advanced knowledge of the diseases and health care needs of the patient population served.
Knowledge of electronic tracking and documentation systems.
Strong verbal and written communication skills, involving a high level of tact, sensitivity-awareness, and persuasiveness.
Advanced level of interpersonal skills necessary to work effectively with multiple personalities and levels of personnel in a collaborative, team focused patient centered way.
Strong problem-solving skills for effective problem and conflict resolution.
Advanced analytical ability in order to set priorities and coordinate patient flow and movement.
Ability to function in an emergency clinical setting and performing efficiently and effectively under stress.
Ability to work independently, detail-oriented, think critically, organize and prioritize work, and prioritize multiple tasks and responsibilities to provide direct and indirect patient care.
Ability to recognize importance of privacy and maintain confidentiality at all times.
Ability to interpret orders.
Ability to ensure positive patient experience interactions.
Ability to demonstrate efficient and prompt response to emergency situation as appropriate.
Ability to use an ED tracking board and documentation system.
Philosophy of work and health care that is compatible with the mission of the institution. Work ethic comparable with the ED, University Hospital management and demands of the unit.
Demonstrated knowledge of use of computer patient tracking systems, ambulance radios, patient call light systems and other office equipment.
Must have the skills and abilities to start IVs, perform venipunctures, interpret cardiac rhythms, and notify nurse and physician of any noted abnormalities.
Standing for long periods of time (8 to 12 hours)
Walking for long periods of time (8 to 12 hours) to include moving about the work area, hospital and/or campus as needed
Sitting for extended periods (8 to 12 hours)
Must be able to bend, stoop and reach/lift above your head
Sight: must be able to read documentation in a variety of formats such as items in print or electronically. For Health Care Providers (HCP) must be able to visualize patient condition and see data displayed on monitoring devices, etc.
Auditory: must be able to hear in order to clearly communicate with others and use communication devices such as telephones, must be able to hear patients, alarms, call bells, etc.
Tactile: must have ability to handle equipment and/or devices related to job duties, enter documentation within computer system. For HCP must be able to feel for pulses, skin temperature, and other patient conditions
Olfactory: HCP need to be able to smell disease-specific smells
HCP should not manually lift (including transfer, reposition, or move) patients who weigh greater than 35 pounds. The appropriate safe patient handling device will be used, except in emergency situations (life or death situations where delay in obtaining and using the safe patient handling equipment may be detrimental to the patient). Refer to Policy/Procedure G-89
Proper body mechanics will be used when moving or lifting any equipment or supplies