**Company Overview:** If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone! **Position Description:** The Engineer will provide operational support of the Flowserve MonitoringCenter which is responsible for the review and administration of long-term and/orblanket service contracts. The Engineeris accountable for technical review, execution, maintenance, and customersupport. Adherence to standard procedures,timely completion of contract deliverables, and effective cross-functional teamwork within Flowserve. Responsibilities •Receive and disposition customer service calls, emails, and IPS Insight Portal tasks submitted to the Monitoring Center •Escalation of customer concerns to appropriate Flowserve resources for resolution •Properly execute procedures for Monitoring Center contract deliverables •Support report generation with Monitoring Center Project Management team •Proactively monitor equipment status and health; identifying and anomalies •Continuous evaluation of nuisance alarms with Flowserve Field Engineering Services •Follow up on recommendations for pull-through opportunities •Analyzes and develops solutions/recommendation's to customer's equipment problem(s) •Able to travel to customer's site for local diagnosis and/or support •Provide continuous improvement ideas and help drive change management •Ensures projects results meet requirements regarding technical quality, reliability, schedule, and cost •Compliance with company and department standards for AMSS service contract management •Number of issues disposition •Issue resolution cycle-time •On-time delivery of contract deliverable(s) to End Customer •Number of System workflow requests issued/closed (Say/Do ratio) **Position Requirements:** •Undergraduate/Bachelors degree in Mechanical, Process or Industrial Engineering, or related technical field. •5-7 years of technical experience in customer support and/or troubleshooting of rotating equipment. •Minimum Category 2 Vibration Certification (ISO or ANSI accreditation). •Working knowledge of industrial rotating equipment (pumps, motors, compressors). •Clear written and verbal communication skills; to be a professional face of Flowserve to our customer. •Excellent interpersonal skills and a high sense of urgency with a customer-focused mindset to execute. •Ability to produce professional reports and presentations in keeping with company policies & objectives. •Proficiency in Microsoft Office package including spreadsheet, database management, and presentation software. •Strong time management and organization skills. •Strong analytical and problem solving skills. **Preferences:** •Experience with monitoring and diagnostics of industrial (IOT) equipment data •Familiar with sensors, instrumentation and electronics, wireless systems, and vibration technologies •Experience with rotating equipment maintenance, monitoring, reliability, and operations **Percentage of Approximate Travel Required:** 10% **Primary Posting Location:** Houston, Texas US **Job Posting/Business Card Title:** Engineer **Job Posting Category:** Engineering/R&D **Employment Type:** Full time **Country:** United States **Auto req ID:** 48764BR Flowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access www.flowserve.jobs as result of your disability. You can request a reasonable accommodation by sending an e-mail to firstname.lastname@example.org. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.