Founded in 2005 and headquartered in Falls, Church, VA, Kingfisher Systems, Inc., specializes in providing a full range of Information Technology, Intelligence, Security, and other support services to the U.S. Government and Commercial Customers. Kingfisher Systems, Inc.�s core competency consists of technology-enabled services, with a specific focus on Foreign Intelligence; Counterintelligence; Security; Irregular Warfare, including cyber, counter, and anti-terrorism; Homeland Security; and Law Enforcement.
Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services. Contractor shall have minimum of three (3) years of customer service experience in an IT environment.
- Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc. and one (1) year of experience in Remote Desk Takeover tools and usage.
- Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II. (IF you are in process for Security+ / IAT Level 2 - we can get a 30 day waiver)
Kingfisher Systems, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.