With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. Built on the legacy of James Edward Hanger, the first amputee of the American Civil War, Hanger is steeped in 150 years of clinical excellence and innovation with a vision to be the partner of choice for products and services that enhance human physical capability. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Hanger, Inc. is an equal opportunity employer - female/minority/disability/vet.
Could This Be For You?
The Clinical Extender supports the orthotic and/or prosthetic clinician(s) and performs various tasks that are administrative, operational and/or clinical. The clinical extender may perform non-patient facing activities, assist in improving clinic productivity, improving workflow and quality of clinical documentation by charting clinician-patient encounters in real time.
Depending on the operational requirements, size of the Hanger Clinic and subject to limitations imposed by state and/or local law, your role may include some or all of the functions listed below.
- Assist clinician with the following patient care duties:
- Prep room for patient encounter
- Weigh the patient
- Ensure the device properly coded
- Prepare documentation for physician review (includes Rx)
- Complete patient encounter clinical documentation
- Under the supervisor of the clinician may assist clinician(s) with the patient care duties:
- Perform impressions, take measurements via scan device and/or hand measure
- Fit and deliver prefabricated and off-the-shelf orthoses such as cervical orthoses, pressure gradient hose, and trusses
- Adjust device for delivery
- Delivery of device to patient
- Follow up with patient after the visit
- Perform repair and/or adjustment on device
- Follow up with patient via telephone to discuss care
- Assist clinician with the following technical duties:
- Prepare device/impression for positive rectification
- Rectify positive model
- Fabricate devices (includes any steps in fabrication, such as test socket)
- Determine parts/devices to be ordered
- Care and maintenance of clinic equipment
- Assist clinician with the following materials management duties:
- Manage inventory in HIMS
- Return unneeded items to manufacturer/vendor
- Inventory data entry
- Process shipments (inbound, outbound or logging in computer)
- Maintain stock inventory, including ordering of stock for clinic or parts for a specific patient
- Assist clinician with the following administrative duties associated with patient care:
- Working updates for the patient
- Confirming items have arrived before patient’s appointment
- Answer phone calls
- Schedule patients at any point in care delivery
- Check-in patients
- Compile prior authorization packet or CMN/LMN (not to include Rx)
- Receive, review and scan incoming patient information/documentation
- Perform task related to denial or prior authorization appeals
- Obtain delivery paperwork (i.e. VOR, ABN)
- Follow up communications with referral source
- Confirm that patient file is ready for billing
- Additional Responsibilities:
- Maintain a clean, safe and orderly work environment.
- Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with blood borne and Occupational Safety and Health Administration (OSHA) requirements.
- Perform other duties or special projects as assigned.
- High school diploma or GED required.
- Prior experience with electronic health/medical record systems (preferably NextGen).
- Minimum one to two years of medical experience required or equivalent combination of work and education.
- Prior scribe experience or LPN strongly preferred.
Additional Success Factors
- Ability to follow written and verbal directions.
- Good interpersonal, oral and written communication skills for reporting information to patient and staff.
- Effective organizational skills and ability to prioritize and plan for the purpose of meeting deadlines.
- Ability to work effectively as a team member.
- Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to communicate with other employees and to operate computer hardware systems.
- Ability to lift patients using biomedical techniques frequently throughout the course of a work day/shift; must be capable of easily lifting fifty (50) pounds of weight alone.
- Ability to walk, bend, stand, and reach constantly during a work day/shift.
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Ability to speak and hear sufficiently to understand and give directions.
- Ability to push wheeled equipment throughout the facility.
- Fine motor skills adequate for scheduling and preparing patients, equipment, and supplies for treatment.
- Ability to participate in sustained activities while seated and standing for many hours in duration in accordance with state labor laws.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The preceding information is provided as a brief summary and incorporates typical responsibilities and qualifications of the position. Other related duties or specific criteria not expressly mentioned may be required for a particular vacancy and can be explained by the hiring manager.
Our Investment in You
- Competitive salary.
- Competitive health and insurance benefits.
- Annual target bonus or commission.
- Paid vacation and sick time.
- Frequent company update talks with our leadership team.
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.