Pet Food Experts is growing! As the leading distributor of pet food and supplies to independent retailers, we value strong, long-lasting relationships with our customers and vendors. Our Inside Sales Department is an integral part of this goal. We are hiring for an Entry Level Inside Sales Support position in our Pawtucket, RI Headquarters.
This Entry Level Inside Sales Support position provides administrative support and superior customer service to retailers (customers) and vendors of Pet Food Experts, develops and maintains positive business partnerships and works collaboratively company-wife in an effort to maximize sales and develop customer relationships.
EMPLOYEE BENEFITS & PERKS:
- Full benefits package (medical, dental and vision), PTO, 401(k)
- Paid Holidays
- Employee discount on pet food & supplies
- No weekends!
SCHEDULE: Monday-Friday 8:30 am-5:00 pm
SUMMARY OF ESSENTIAL FUNCTIONS
- Communicate daily with customers by telephone and email to fulfill and process orders and quotes in an accurate and efficient manner
- Respond to customer requests and inquiries, and maintain current records of contacts and calls
- Provides assistance to the Inside Sales Team through administrative tasks
- Order entering (data entry) by processing fax, email, and electronic orders and credits
- Ensure appropriate and accurate application of promotions on orders
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Strong attention to detail, sense of organization, and be a proactive team player
- A minimum of 1 year of experience in office and customer service or related fields
- Professional telephone, email and excellent interpersonal etiquette with internal and external customers
- Basic computer skills are required and experience with the Google Suite is preferred
- Ability to independently troubleshoot, problem-solve, and recognize industry trends
- A focus on customer success while providing various forms of office administrative support
EDUCATION AND EXPERIENCE
- High School Education or equivalent required, college degree a plus
- 1 year inside sales and/or customer service experience preferred
- Prior call center experience, a plus
- Prior experience with the following platforms is a plus: Hubspot, A Plus, Infor
- Prior pet industry knowledge, a plus
If you have the qualifications and enthusiasm to join our Inside Sales Team, please apply for this position by clicking "Complete an Application", below or visit www.petfoodexperts.com and visit our Careers page.
We are not able to speak to all applicants personally, however, if we would like to reach you, we will contact you directly. Thank you for your interest!