The ERP Systems Administrator is responsible for server architecture and implementation supporting all ERP deployments on behalf of the TBR Central office and the TBR institutions. Among the duties involved, system operations and maintenance, system development and improvement, and collaboration with peers within the department as well as campuses are the core responsibilities.
This position offers the opportunity to work remotely with the occasional need to travel to the Central office for in person meetings.
System operation and maintenance - Develop and perform procedures for regular maintenance including periodic review and analysis of logs, capacity and performance metrics, and security status. Ensure system monitoring 7 days a week, 24 hours a day and respond to service threats in a timely manner. Test and apply software patches. Update inventories and reconcile regularly to maintain appropriate backup and monitoring coverage.
System development and improvement - Investigate, evaluate and test new software releases and products to keep pace with technology advancement and better achieve organizational goals. Automate time-consuming and repetitive tasks. Introduce changes and standards to optimize performance, service availability and resource utilization.
Server architecture and implementation - Analyze requirements and create system architecture design. Plan, install, test and integrate Red Hat Linux-based application systems and provide expert support through all stages of the server lifecycle.
User support and account management - Respond to daily user requests and problem reports. Process authorized access change requests and perform regular entitlement reviews. Provide documentation, second-level support, and expert consultation to end users and technical support colleagues.
Shared systems administration responsibilities - Participate in on-call rotation for general systems support and other duties as assigned. Contribute to integration, central management and procedural improvement efforts to maintain and enhance the systems environment.
Contribute to the overall team environment by performing other tasks as assigned.
Knowledge, Skills, Abilities:
A self-starter who can work with a minimum amount of supervision
Demonstrated organizational skills
Demonstrated ability to understand customer needs and commitment to provide quality service
Demonstrated willingness to work flexible hours and troubleshoot when necessary
Excellent interpersonal and oral/written communication skills
A willingness and passion to learn new hardware/software security-related systems that are consistent with duties
Minimum of 3 years of Unix system administration experience
Minimum of 2 years of related work experience
Must have an appreciation for and understanding of a two-year college mission
Experience in a computing function with duties in one or more of security, technical support, or customer service
Experience supporting an ERP system
Experience working in both technical support and end-user support environments
Demonstrated technical writing & documentation ability necessary
Bachelor’s Degree and 3 years related experience, or equivalent combination of related education and experience
Demonstrated proficiency with Red Hat Enterprise Linux
Demonstrated experience supporting Banner ERP systems
Demonstrated proficiency with Microsoft Windows and Microsoft Office
Strong desire to develop and grow in knowledge and experience
Demonstrated ability to analyze problems from multiple points of view, lead consensus building within group with differing views, translate consensus into planned action
Candidate should have demonstrated experience in higher education
Applications accepted online only and only at https://www.tbr.edu/hr/job-opportunities-tbr-system-office