Responsible for booking all on site events and working with the General Manager to make sure the event runs smoothly by actively participating. This position works with the team and books all private dining and also assists with increasing guest counts using a variety of local store marketing tactics.
Develops the pipeline of prospects for private events, identifies prospects, responds to inquiries, networks and conducts outreach with prospects and customers, including key influencers at hotels, convention and visitor bureaus, chambers, retail outlets, office buildings and condo/apartment buildings.
Actively pursues and books all private events.
Responsible for overseeing contracts from start to finish. Acts as a liaison to the General Manager in negotiating appropriate food and beverage minimums and scheduling and preparing appropriate contracts.
Works with customers' requests and requirements and presents and negotiates ideas and solutions; customizes event to meet guest needs and requirements, including food and bar menus, pricing, room set-up needs and billing. Approval from General Manager on all exceptions necessary.
Serves as primary contact with guests throughout the process and as the face of the Company to private event customers and guests.
Remains in contact with customer prior, during and after all private events to create a personal, one on one, experience.
Attends all private events for the location(s) to supervise events and ensure satisfaction at all levels of execution.
Directs and manages scheduled restaurant staff in the set-up of private events.
Directs, manages and coaches staff throughout private events to ensure excellent delivery.
Coordinates with all restaurant management (GM, FOH and HOH) to ensure that customer and guest needs and requirements are met and experience is excellent.
Manages private event business, including through proper record keeping of events, contract usage, appropriate payment and other records.
Knowledge, Skills & Abilities:
Ability to consistently personally attend events and meetings as appropriate to job responsibilities outlined above.
Required knowledge of private dining, banquet and event operations preferred.
Strong planning and project management skills with the ability to work well under pressure and to manage multiple projects in a fast-paced environment, with excellent attention to detail.
Excellent interpersonal, oral, and written communication skills.
Self-motivation and the ability to work both independently and collaboratively.
Strong sales building abilities and brand advocacy.
Must be proficient in Microsoft Office.
High School Diploma required, college degree preferred.
Experience in restaurant operations, catering or event management is required.
Must have 1-2 years of administrative experience.
Must be familiar with Point-of-Sale systems.
Following a conditional offer of employment, a motor vehicle record check will be conducted on all final job candidates for whom driving a motor vehicle is an essential job function. Thereafter, checks will be run annually for these employees
Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.