The position of Executive Administrative Assistant will provide administrative support to the Chief Information Officer (CIO) and the Chief Human Resources Officer (CHRO), assisting the executive management in ensuring department activities run smoothly and efficiently; may provide guidance to personnel within the department. Key duties include scheduling, travel arrangements, independently handle emails, correspondence and some degree of project coordination.
- Provides supervision and support to all areas of department where service or assistance is needed
- Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees
- Monitors staff in daily tasks, operations and quality control; ensures the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
- Provides support and guidance to the assigned department, assists regulatory agencies and/or auditors inquiries; makes recommendations to senior management when and where appropriate
- Assists the CIO and CHRO in implementing cost controls for the department and monitors expenses to ensure compliance with budget.
- Consistently applies superior decision making techniques pertaining to inquiries, approvals, requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
- Assists administration and other Bank personnel on department business to coordinate inter and intra-departmental activities; resolves inquiries or issues relating to administrative functions.
- Assumes responsibility for special projects, gathers data and prepares reports for executive management, audit, and other personnel.
- Processes, solves and answers complex customer transactions, problems or inquiries.
- Maintains strict confidentiality of all records and data received and produced.
- Answers telephones, answers questions and directs callers to proper Bank personnel.
- Assumes responsibility for various department functions in the absence of staff members or in overload situations.
- Bachelor’s degree from a four (4) year college or university; or five (5) or more years of administrative assistant experience
- Exceptional organization skills with the ability to provide leadership.
- Courteous social skills to welcome visitors in a business environment.
- Knowledge of human resource and labor laws and policies.
- Advanced skills in computer operation; word processing, spreadsheet and specialty software programs (e.g., Microsoft Word, Excel, Power-Point and Outlook, etc.).
- Typing skills to meet production needs of the position.
- Exceptional oral, written and interpersonal communication skills
- Thorough understanding of management procedures; ability to plan department activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities;
- Excellent time management skills.
- Ability to work with no supervision while performing duties