Teamwork. Integrity. Dedication.
Together, we make a difference.
If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we’re united by common mission and common values of excellent member service. With more than 14,000 employees in 21 states, we provide legendary service to 16 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding.
Looking to join an organization that shares the same values as you?
Respect. Teamwork. Relevance. Character. Commitment.
AAA is seeking a career-minded individual for our Field Auto Services Manager position in Long Beach, CA.
As a Field Auto Services Manager, you will secure, maintain, and manage the business relationship with a large network of roadside assistance providers – Emergency Roadside Services (ERS) and support approved auto repair facilities (AAR) that provide members with the highest level of automotive service in the industry.
Responsibilities include recruitment, oversight of network performance to Club standards, expert business consultation services, taking appropriate contract action for breach, and assuring timely and effective resolution of member complaints. Position ensures achievement of organization objective and strategies and that AAA Quality Standards are met and exceeded.
Administration of ERS service provider compensation, incentive plans, and AAR fee structure.
Implements and manages new or evolving programs and strategic business plans.
Assist in development of and communication of value- added business propositions and programs for network providers to strengthen the business relationship, improve member services, and reduce organizational expense.
- Managing large external vendor relationships, including management of work team desired.
- Demonstrated knowledge of the towing, repair industry, and mechanical aptitude preferred.
- Prior experience in the preparation and analysis of financial reports, development of cost-benefit models and understanding financial spreadsheets and profit and loss statement required.
- Bachelor’s Degree preferred, management, organization and time management skills.
- Successful completion of Auto Club pre-employment assessments, background and drug screenings.
Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.
Health Coverage for Medical, Dental, Vision
Paid time off including Vacation, Illness and Holidays
401k Savings Plan
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer.
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance.”