Join the #1 hospital in Wisconsin!
We are seeking a Financial Counseling Lead to:
- Be responsible for training new staff, including updating training materials and workflows as needed.
- Be the first resource for questions regarding challenging cases.
- Assist in meeting and huddle preparation and facilitation.
Minimum – High School Diploma or equivalent.
Preferred – Associate Degree in Business, Finance, Health Info Management, or related field.
Minimum – Two years of experience in a patient access, healthcare revenue cycle, or a clinic operations role.
Preferred – Three years of experience in a patient access, healthcare revenue cycle, or clinic operations role with progressive leadership responsibilities.
Required Skills, Knowledge, and Abilities:
- Advanced knowledge of practices and procedures followed in the Revenue Cycle.
- Mastery of the responsibilities and skills required to do complex Revenue Cycle work, including advanced knowledge of insurance plans and benefits.
- Ability to assist with special projects and initiatives.
- Aptitude and willingness to assume additional responsibility and a leadership role within and across departments.
- Effective interpersonal skills which foster a team approach to problem solving and ensure a high degree of customer satisfaction and service.
- Expertise in complex problem-solving and decision-making skills.
- Must independently recognize and evaluate situations for the level of urgency.
- Strong emotional intelligence and empathy.
- Excellent written and oral communication skills.
- Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff and the general public.
- Must be detail oriented and accurate.
- Ability to multi-task and prioritize tasks.
- Displays an aptitude and willingness to learn new responsibilities.
- Willingly accepts feedback.
- Flexible and innovative.
- Displays a professional appearance.
- Dependable and reliable in achieving goals.
- Experience operating office machines such as personal computers, fax machines, photocopier, and document scanners.
- Knowledge of medical terminology and abbreviations.
Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.
Full time, 40 hours per week. Monday through Friday, between the hours of 7:30 AM – 4:00 PM. Hours may vary based on the operational needs of the department.
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, equitable, inclusive and ant-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.