Management reserves the right to change the essential duties of this position description from time to time as necessary
This position is responsible for day to day operation of Food & Beverage division. Will oversee all food and beverage areas and will implement departmental procedures, and insuring compliance with divisional training needs. Fills in for, and assists all other team members, as needed. Ensures the health and safety of all guests and team members and will ensure compliance with all applicable health and safety codes.
This position ensures the confidentiality, security and accuracy of guest’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.
This position directly supervises: Bussers, Hosts, Servers, Cashiers, Bartenders, Cocktail Servers, and Bar Backs.
The essential functions of the Food & Beverage - Supervisor include but not limited to:
- Promotes and insures delivery of positive guest and team member’s relations.
- Ensures food quality and quantity for all food venues.
- Attends and participates in department manager meetings.
- Prepares schedules for assigned outlet.
- Works with all mangers in relation to day to day details, (cleaning, prepping, organizing, in house promotions signage, comfort, etc.).
- Oversee the success and responsibility for F&B’s role in events, parties, catering, banquets, and concerts.
- Hands on with the evaluation process with managers and supervisors.
- Insures quality guest service through development and implementation of team member training programs, including but not limited to new hire orientations and guest service training.
- May assist management staff with administrative duties, such as; menu, food, labor analysis, and payroll.
- Is current on facility disaster plans and responds appropriate.
Insures compliance with all regulatory agencies and State and Federal laws.
Maintains a strong presence on the floor.
Monitors staffing levels.
Ensures Team Member development via coaching.
- Count and accurately record gift shop inventory monthly.
Performs other duties as assigned.
A high school diploma or GED is required.
SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS:
Must have three (3) years of experience in food and beverage, plus two (2) years of supervisory responsibility in an F&B Capacity and/or Casino environment required.
A working knowledge in the following areas; lounge, sports bar, deli, cafeteria, buffet, catering and fine dining. Must be able to learn and work with a POS system, Micro’s experience highly desirable. Must be able to motivate and have superior guest and team member relations.
Must have State and County sanitation procedures knowledge and will be required to possess a current Washington State Food Handlers Permit and a Washington State Liquor License.
Must be a minimum of 21 years old and have the ability to obtain and retain a Washington State Class II Gaming License; successfully pass a pre-employment drug screen; and have and maintain a driving record that at least meets the minimum requirements established by Lucky Eagle Casino & Hotel vehicle insurance provider.
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.
This position requires footwear with non-skid, slip resistant soles that will enable the team member to navigate a kitchen environment safely on floor surfaces commonly found in restaurants (i.e. smooth, wet and greasy restaurant quarry tile).
While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 75+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.
The environment characteristics describe here are representative of those a team member encounters while performing the essential functions of the position.
Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May be exposed to continuous exposure to water, heat, and may from time-to-time exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment. Lucky Eagle Casino & Hotel operates in a 24/7 environment.
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