Choosing a career in community healthcare is highly rewarding. Come join a dynamic and diverse team at LifeLong Medical Care as a Dental Front Office Coordinator working out of our Jenkins site in Richmond, CA. This is a temporary position, with the possibility of becoming permanent. Under the general supervision of the Center Manager, the Coordinator is responsible for the efficient running of the front desk including reception, appointment scheduling, patient intake and flow, financial eligibility and cashiering, and telephone operation.
Full time, Monday - Friday, temporary position with the possibility of becoming permanent. Must be bilingual English/Spanish.
LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 20 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.
- Responsible for patient reception and intake.
- Manages clinical flow by ensuring patients are being seated on time in the back office.
- Answers clinic phones and directs calls appropriately.
- Verifies patient’s eligibility prior to dental visits.
- Maintains inventory of front desk supplies and forms.
- Ensures that voice messages are being checked and processed daily.
- Sorts and distributes clinic mail.
- Responsible for registration of new patients on an as needed basis.
- Monitors DemandForce, text confirmation software, to ensure appointments are properly confirmed.
- Ensures that front office staff confirm unconfirmed patient’s appointments 24-48 hours in advance.
- Keeps track of appointments scheduled daily via Dentrix.
- Ensure that template is properly opened for all providers.
- Coordinates with Center Manager on front office staff’s schedule.
- Maintains appearance of waiting areas and reception desk.
- Manages the provider’s schedules in Dentrix by ensuring patients are properly scheduled.
- Coordinates with Center Manager in regards to disciplinary action for Front Office Staff.
- Maintains CARE Program paperwork for patients enrolled onto the Ryan White CARE Act.
- Ensures that recall system is implemented and continually being completed.
- Performs other duties as assigned by the Center Manager and Center Supervisor.
- Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
- Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
- Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
- Work in a team-oriented environment with a number of professionals with different work styles and support needs.
- Excellent interpersonal, verbal, and written skills.
- Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
- Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
- Make appropriate use of knowledge/ expertise/ connections of other staff.
- Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
- High School Diploma/GED required.
- Minimum one year experience as a Dental Receptionist.
- Excellent customer service skills.
- Proficient in Microsoft office suite.
- Must be bilingual English/Spanish.
- Community health center experience.
- Dental Assistant certification training preferred.
- Bilingual English/Spanish; highly desirable.
- Dentrix knowledge.
- Experience and sensitivity working with low-income populations, substance users, HIV (AIDS) infected persons, and/or psychologically impaired persons.
- Leadership skills is a plus.