Knox Area Rescue Ministries (KARM) provides emergency shelter for men and women who are hungry or have no other place to sleep at night. KARM also offers transitional programs available to men and women seeking help to overcome the challenged areas of their lives. All services are offered out of an abundance of true Christian hospitality, provided by trained staff and volunteers.
KARM is seeking a qualified Frontline Team Members (full-time; must be available for evenings, weekends and overnight shifts).The Frontline Team Member creates a safe, respectful, hospitable environment in which basic necessities of life are provided to support the care for guests. Maintains a fertile and stimulating environment of hope for client commitment to personal change. Utilizes community knowledge and administrative skills to advocate in connecting guests to needed resources. Monitors the activities of guests in all areas of the facility. Is available to offer one-one care, encouragement, and support. Team Members, depending on individual skill set and experience, will be cross-trained for the Crossroads Welcome Center, Hope Haven (women’s overnight shelter), or Samaritan Place (men’s overnight shelter).
- Treats guests with overwhelming biblical hospitality and respect.
- Provides spiritual comfort through listening, prayer, and sound biblical consolation to guests as the opportunity presents.
- Checks in evening guests: assign beds, distribute linens, towels, and toiletries.
- Ensures the safety and security of the environment for guests, employees, and volunteers.
- Maintains necessary documentation for efficient service delivery and accomplishing of ministry purpose.
- Supervises, trains, and coaches volunteers as assigned.
- Represents KARM appropriately to guests, volunteers, donors, and partner agencies.
- Exhibits a caring Christian lifestyle to guests, co-workers, volunteers and donors.
- Establishes with residents, volunteers, interns, and employees a beginning sense of safety and hope, for personal growth and change.
- Leads with a basic understanding of mental illness, alcohol and drug addiction issues, physical and sexual abuse, and poverty, specifically in regard those affected by these.
- Performs administrative duties as needed.
- Ability to share the Gospel and demonstrate Christian values and beliefs when interacting with guests, peers and the public.
- Ability to show compassion, set appropriate limits, and exercise mature judgment regarding any necessitated service restriction,
- Have a basic understanding of mental illness, alcohol and drug addiction issues, physical and sexual abuse, and poverty, specifically in regard to how to communicate with guests affected by these, how to identify and respond to a crisis, and how to defuse situations.
- Ability to safely defuse tense situations and to de-escalate potentially harmful or violent situations.
- Competent user of Microsoft Office applications and other office equipment.
- Ability to give direction to others; high degree of flexibility and resourcefulness.
- CPR and Basic First Aid, desired.
- AS or equivalent education and experience.
- 2-3 years related experience preferred.
- Basic organizational and follow-up skills.
- Ministry campus facility where emergency rescue services are provided.
- Exposure to stressful client situations requiring compassion and discernment.
- Walking, standing, sitting, bending and minimal lifting required.