Wolters Kluwer at http://www.wolterskluwer.com/ is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
Develop strong relationships with internal/external customers, vendors and jurisdictional agencies
Perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels
Assist internal/external customers and/or vendors with order fulfillment and problem resolution
Understand, demonstrate, and explain Wolters Kluwer Lien Solutions (WKLS) service offerings, procedures, processes, methodologies and delivery options, as well as jurisdictional requirements to customers, team members and/or vendors
Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results
Assist customers, team members and/or vendors with training on products, jurisdictional requirements and company databases using a consultative approach.
Associates degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast paced, multi-functional customer focused environment
Proficient with Microsoft Office Suite applications including Word, Excel and Outlook along with excellent data entry skills
Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal
Ability to multitask and demonstrate ability to problem solve
Excellent analytical, organizational, time management and problem-solving skills with the ability to work in a fast-paced, high-energy environment
Ability to lift up to 50lbs
Ability to work overtime as needed
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.