COVENANT HOUSE CALIFORNIA
Job Description for Lead Case Manager
As our direct care staff work with youth that are 18-24 years old,
we require that applicants are at least 25 years old.
Covenant House California is an affiliate of Covenant House International. Covenant House International has houses in more than 30 cities across the United States, Canada and Latin America. Covenant House California started as a team of volunteers in 1988 in Hollywood providing food, services, and a sense of being valued to youth on the streets. Their aim was to connect youth to a network of community resources with a goal of helping them move into stable housing situations.
We are seeking qualified applicants to become a part of an exciting and dynamic organization that makes a difference in the lives of homeless and trafficked youth. Applicants that have experience working with youth that have experienced homelessness, who have traumatic histories, identify as LGBTQ, are gender non-conforming and/or who often face multiple issues and have complex needs. Applicants with knowledge and/or experience working with youth development programs, utilizing a harm reduction framework, using trauma informed practices and will value working with a multi-disciplinary team to create a safe inclusive environment would be highly preferred.
Become a part of an exciting and dynamic organization that makes a difference in the lives of homeless and trafficked youth. Covenant House California offers an excellent benefits package in a supportive work environment.
Become a part of an exciting and dynamic organization that makes a difference in the lives of homeless and trafficked youth. Covenant House California (CHC) is a non-profit agency whose mission is to serve homeless and trafficked youth (18-24) offering safety, hope and opportunities to turn their lives around.
POSITION SUMMARY: The Lead Case Manager helps maintain daily communication between residential, admin and outreach teams for integration and collaboration. The LCM provides training for case managers and works with the Director of Residential Services to manage resources, trainings and team calendar. The Lead Case Manager is responsible for on-going engagement, assessment and service planning with youth to meet their housing, medical, mental health, employment and educational goals as they move towards permanent housing. The LCM works with an interdisciplinary team to support youth safety, services and programming.
The goal at Covenant House California is to develop positive relationships with the residents through the effective utilization of the case management system.
1. The Case Management System includes:
- Welcome youth to the program, ensure they feel comfortable, safe and understand the program structure, opportunities for engagement and access to supplies that they might need;
- Review intake documentation and ensure it is entered into ETO and HMIS upon intake.
- Review and integrate the Initial Background Interview (IBI) into the Individual Service Plan and the accessing of resources for the youth.
Individual Service Plan:
- Develop an Individual Service Plan (ISP) with the youth upon completion of assessment;
- Revise and update the ISP as necessary. An updated plan is written, at minimum, after two weeks of intake, and upon the transition to a new Phase in the program
- Maintain a calendar of the youth’s work schedule, appointments, etc., in conjunction with the case plan;
- Develop and maintain knowledge of and connection to community resources;
- Make appropriate referrals for services within CHC and to community agencies;
- Engage in positive transition planning with the youth.
- Document regular progress notes in youth’s case record (HMIS and ETO) for those youth assigned to his/her case load.
- Complete documentation specific to external grants as required;
- Document pertinent information in Transition Log, Critical Incident Reports, Follow-Up forms, etc. as necessary.
- Prepare and present assigned cases at weekly case review meetings and monthly Client Progress Review Meetings.
- Facilitate psycho-educational and support group activity with youth on a regular basis.
Provide custodial supervision as follows:
- Punctuality and consistency for assigned shifts as well as all scheduled meetings, including transition, staff meetings, and training.
2. Perform duties as assigned to meet the needs of youth and ensure adherence to the daily program schedule. This includes, but is not limited to:
- facilitating group case management meeting with youth;
- ensuring the cleanliness and safety of the facility;
- providing crisis intervention, as necessary;
- providing regular supervision of residents and activities.
3. Maintain daily communication between residential and other departments for seamless coordination and best practice collaborations.
4. Train new case managers on procedures including HMIS intakes and exits, ETO, activity, TCM, chart flow, client file organization and typical case plan flow. Create training documents and maintain current paperwork on S drive.
5. Assist Director of Residential Services as needed with creating/coordinating calendars including reminders of trainings and regular meeting dates.
6. Assign new residents to individual case managers.
7. Youth engagement and partnership to create a clear plan of addressing their needs, complete with due dates, calendars, structure, guidance, and support.
8. Identifies and facilitates linkages to needed community and on-site programs and services.
9. Monitor client progress and aide youth in meeting their identified goals, and coaching youth to plan, implement, and follow-through.
10. Motivate clients to improve wellness along health, mental health, substance use/abuse/dependence, and other areas that will improve their overall functioning.
11. Develop and run groups for residents as needed.
12. Provide unconditional positive regard to clients regardless of behavior, race, class, culture, country of origin, disability, gender, gay, lesbian, trans, bi, immigration status, language capacity, and ability to complete case plan requirements.
13. Maintain paper and on-line files for complete tracking of client work including HMIS, ETO and TCM systems.
14. Attend weekly supervision with supervisor and all weekly meetings as assigned.
15. All other duties as assigned
EDUCATION: Bachelor’s Degree required and master’s degree preferred. 2-4 years of professional experience in youth services; residential preferred.
EXPERIENCE: 2-4 years of professional experience working with youth. Clinical knowledge and experience working with homeless and trafficked youth 18-24. Experience with Bay Area resources and public benefits. Working within Harm Reduction, Trauma Informed and Youth Development Frameworks.
SKILLS: Prior Case Management Experience, ability to build positive rapport with youth, knowledge of the full range of public and social services in Alameda County and the Greater Bay Area for low-income, homeless and foster youth, excellent communication skills as demonstrated by on-point, timely, and professional correspondence, both written and verbal Inter-agency coordination skills (scheduling appointments and maintaining collaboration with multiple stakeholders and providers)
WORKING CONDITIONS: General business/office environment. Must be able to lift-up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required.
EQUIPMENT USED: Must be able to utilize basic word processing, email, and internet programs. Be able to communicate effectively orally and in written form. Computers, calculators, fax machines, telephone and other equipment required.
Covenant House California does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
Covenant House California is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.