Description: Provides 3rd level technical support to Field Services organization, selected vendors and help desk personnel who are deploying new or troubleshooting existing hardware and software. Fields incoming support requests via phone, email and instant message. Records detailed problem and resolution data for each support request. Works toward resolving issues on the first attempt and focuses around quality of service and resolution versus number of calls answered. Is customer service oriented and has phone support experience. Provides guidance and/or training to field technicians which may have little or no exposure to corporate systems.
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178