**Come join the new Enterprise Support Services Team!** Microsoft Services provides advisory, consulting and lifecycle support services for Microsoft's Enterprise customers. We are dedicated to delivering on Microsoft's mission to empower every person and every organization on the planet to achieve more. Our advisory and consulting service lines engage with our customers to drive their digital transformation leveraging Microsoft's product family, and support adoption and value capture for these customers from Microsoft's newest products. Our support service line works with customers from early adoption of Microsoft technology through end of life to ensure satisfaction with their Microsoft investment. As a WW organization, Enterprise Support manages the global P&L for worldwide support business, representing nearly $4B USD in revenue and operating in 100+ countries with 13,000+ customers. This includes managing the strategy and design of Enterprise Support offers and business models, driving global GTM approach, determining the delivery and resource approach to best deliver against the support promise, managing account-aligned delivery performance, and ensuring continued deliverance of outstanding customer and P&L outcomes. **Responsibilities** **Global Enterprise Support Program Leader** The Global Enterprise Support Program Leader is a people management role reporting directly to the VP of Enterprise Support. This is a strategic and influential transformation program leader position. This highly visible role will be accountable for the portfolio of programs and projects across the Enterprise Support business, including: + Unified Support PMO and key initiatives, programs and lifecycle support of: + Premier programs + Advanced Account Delivery (AAD) programs that support the AAD teams around the globe + Enterprise Support business programs that support the various elements across the internal and external ecosystem + Programs in support of the Corporate Support Strategy initiatives + Responsible for driving processes through the various stakeholders - including the Enterprise Groups (EGs) and Business Groups (BGs) + Responsible for interlocking with the other Services teams + Executive communications of the portfolio of programs + Managing the PMO leaders and project managers that are a part of the PMO **Qualifications** **The ideal candidate will have the following qualities:** + Proven business acumen and prior leadership experience in assessing, building and leading execution of global programs. Deep knowledge of the current business model, roles, processes and tools; MCS and Premier business knowledge strongly preferred. + Attracts, develops and retains talent. Recognizes team members' strengths, aligned to capability needs, resulting in strong delivery results. Facilitate an environment of inclusion that leverages diverse perspectives and talent, to better represent and understand our global customers. + Creates a culture of customer engagement and leads team to deliver successful customer engagements. + Leads a consistent delivery excellence rhythm and ensures alignment with key internal stakeholders. + Consistently manages areas of fiscal responsibility, staying within budget, and effectively managing resources. Focuses on engagement profitability & risk management. Achieves & frequently surpasses personal & team goals from quarter to quarter. Ability to work and create structure in complex and ambiguous situations and respond flexibly in time sensitive situations. + Strong end to end thinking with process orientation; ability to develop enterprise-wide solutions + Strong program and project management skills: ability to drive in an environment where there are multiple strategic projects underway + Strong relationship building skills to support the wide range of stakeholder connections they will need to make + Ability to develop strategic frameworks, as well as translate key themes and tactics into understandable, executable components and messages for broad consumption + Well-honed written, verbal and creative communication skills, including ability to translate insight into content, create slide or written presentations, create overall communication plans + Conflict / Negotiation management - demonstrated influencing skills + High energy and a "can do" attitude. Ability to motivate self and others. + Internal and external negotiations experience with ability to work across organizational boundaries to build alignment + Experienced in handling a Global role + At least 5 years' experience in Consulting Services and/ or Enterprise Support + At least 10 years' experience in a PMO role + People Manager experience Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.